We operate with an analytically driven philosophy that is always responsive to our client’s individual needs and circumstances.  Our business proposition is to maximize value from acquired receivables in a cost-effective manner and provide integrated consumer finance solutions through our originations and technology platforms.

The entire team at Canaccede is forward-looking and has an open and growth-oriented corporate culture for motivated employees to learn and grow with it. We have offices in Toronto and London, Ontario.  This full time, temporary role is in downtown London, ON.

Summary

The Trustee Relationship Representative is a highly motivated individual, responsible for providing follow up to Canaccede’s Trustee Community regarding payments and timely processing.  The Insolvency and Trustee Relationship Representative will work closely with Insolvency Administrators and Trustee Relationship Specialist to understand items raised, be responsible for following up directly with Trustees.  They will assist in identifying and recommending solutions for any issues between the Insolvency Department and Trustees.

Job Duties

• Generate outbound calls to engage with the trustee, ensuring payments on receivables is in process
• Actively manage call schedule to adequately cover assigned workload in a time-efficient manner
• Establish and maintain effective relationships with Trustees
• Document all calls to provide a record of work completed and to track recurring issues
• Manage exception items raised from Insolvency Administration and Payment Processing
• Conduct regular portfolio reviews to identify and resolve missing dividend payments to ensure accounts remain current
• Identify trends or concerns within the process and escalate to Management and recommend solutions to address
• Deliver regular and ad-hoc reports and/or updates, to support the development & enhancement of Trustee relationship management process
• Other duties as required

Requirements

• 2 years’ experience customer relationship management
• Exceptional customer service skills 
• High school diploma, GED or equivalent 
• Post-secondary education is an asset
• English/French bilingualism is an asset
• Proficiency with MS Word, Excel, and previous experience with Databases
• Sound judgement and analysis to arrive at recommendations or conclusions
• Ability to adhere to confidentiality when working with sensitive information
• Ability to interpret and implement company policies and procedures
• Ability to build and maintain lasting relationships with corporate departments and key business partners
• Accuracy and attention to detail while working under tight deadlines
• Ability to work independently as well as within a team/group
• Effective communication skills with individuals at all levels of the organization, both verbal and written
• Strong work ethic and integrity
• Ability to accelerate work pace, and meet deadlines within a goal driven environment
• Capability to adapt to change quickly
• Good organizational, time management and prioritizing skills
• Satisfactory reference check (criminal, credit, professional

• Physical demands typical to an office environment/administrative role
• Movement from one spot to another is expected, as is standard within any office setting
• Sitting for long periods of time
• Standing for at least one hour is anticipated
• Limited Light physical effort (bending, reaching, carrying light items, walking, standing), defined as more than 5 hours/week
• Constant manual dexterity (eye/hand movements requiring precision, accuracy and/or fine motor control), defined as more than 30 hours/week
• Constant Visual effort (concentrated reading of documentation or close monitoring of computer terminals and display patters), defined as more than 30 hours/week
• Tight deadlines
• Regular simultaneous multiple demands which must be attended to ‘on the spot’
• Regular accelerated work pace, based on a fluctuating volume of customer contacts
• Constant attention to detail, subject to frequent interruptions that require immediate attention
  
  Canaccede Financial Group Ltd.  welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Requests for accommodation can be made via email to hr@canaccede.com. Additional accessibility information and contact information can be found on the company website at www.canaccede.com/accessible-customer-service
  
  Qualified candidates are encouraged to apply with their resume to alyssa.ryde@canaccede.com by November 3, 2017.  We thank all that apply and will be in contact with those recommended for an interview.