SYKES Assistance Services Corporation (SASC) provides the very latest and most advanced customer communication, healthcare and employee wellness programs to over 100 private sector, public sector, and Fortune 500 companies.
 
SASC is Canada's leading provider of contact centre based telehealth services, covering over 18 million lives with more than 300 professional Registered Nurses (RN).
   
Our RNs and support staff are committed to excellence and quality health care through the provision of Telephone Triage and Health Information programs to both the private and public sectors.  These services are available 24 hours a day, 7 days a week.  Our programs incorporate accessible, practical and medically validated health information and symptom triage to support individuals and families and to help them make informed decisions about their healthcare.
 
Job Responsibilities:
RNs respond to callers by assessing their needs, offering appropriate clinical options, identifying health care and community resources and providing information to assist the patient in choosing appropriate intervention for their health situation.
 
Job Requirements:
This position is ideal for RNs who can consistently use a therapeutic relationship as the basis for providing health teaching to callers as well as sharing knowledge with co-workers.  RNs must be registered and in good standing with the licensing body in their jurisdiction and have a minimum 3 years clinical nursing experience with at least 1 year experience in an acute care environment. RNs must have a BScN from an accredited School or a Diploma from a former Registered Nursing program.  Basic computer and typing skills are essential.
 
Success Profile for this position:
 

• Ability to communicate with patients in English
• Ability to work independently
• Attention to detail
• Focus on practical considerations
• Measured, thoughtful approach
• Results oriented
• Rapid and responsive approach
• Readiness to cooperate with others
• Readiness to trust and respect others
• Subtlety and sensitivity

 
Compensation & Benefits:
We offer full and part time positions with competitive pay including shift and education premiums.  RNs will benefit from working in a safe and healthy work environment managed by other Registered Nurses with opportunities for professional development and advancement.  Our RNs receive a competitive benefits package including medical, dental and vision care health coverage, life insurance, complimentary roadside assistance for the employee and family, educational reimbursement and RRSP matching.
 
Come join our team and be awarded the unique opportunity to help people, one patient at a time!