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Manager, Financial Operations (PB431)

by City of London

Reference #: COL01399-4370
Position Type: Full-time
Location: London, Ontario
Date Posted: Mar 27, 2023
City of London

Job Description

Summary of Duties

Reporting to Financial Business Administrator, the Manager, Financial Operations is responsible for the effective and efficient delivery of all administrative, payment processing and collection services within the Financial Operations Unit related to the operational support of the Ontario Works Program.

Work Performed

  • Provide leadership in the coordination and delivery of programs and initiatives that contribute to the implementation of strategic initiatives for Finance Supports to meet the Council’s Strategic Plan.

  • Responsible for managing employees including hiring, coaching, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required.

  • Provide leadership in the execution and delivery of services and programs in the following areas of accountability:
    • Direct the financial operations and administrative functions of social assistance payment processing and the social assistance recovery and collections function.

    • Maintain an efficient service-delivery system under appropriate legislation and regulations and municipal policies.

    • Ensure effective financial controls are implemented and maintained as necessary.

    • Conduct related research and recommends systems, procedures, and methodologies to maximize the use of resources.

    • Participate in Project Management activities when required.

    • Maintain a thorough knowledge of and adheres to pertinent guidelines, regulations, and legislation for the respective area.

    • Provide financial analysis and support as required.

  • Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with stakeholders, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.

  • Demonstrate commitment and adherence to Health and Safety legislation and programs; and actively promote a culture of safety with direct reports.

  • Encourage and support employee participation and commitment to divisional and organizational objectives. Actively mentor, provide development opportunities and build team performance with direct reports.

  • Provide updates, information, and recommendations to a Financial Business Administrator on priorities with responsibility to operationalize identified goals and strategies.

  • Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored, and reported on specific to the Division.

  • Liaise with unions on issues that affect bargaining unit employees as required.

  • Promote and foster working relationships with employees and bargaining units and ensure consistent application of the collective agreements.

  • Fairly and consistently administer provisions of various collective agreements to promote resolution of grievances.

  • Provide representation at mediation and arbitration proceedings as required.

  • Build and support employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives.

  • Engage in opportunities to work across Divisions and Service Areas in support of enterprise-wide collaboration.

  • Support the Service area with reports to Council and various Committees as they relate to financial operations activities, as required.

  • Identify, recommend, adapt and implement innovative and effective work practices and procedures to improve service delivery and the business responsibilities of the team.

  • Recommend and develop processes and tools needed to increase efficiencies and improve the effectiveness of services provided by the Unit.

  • Implement strategies to track performance measures for Unit deliverables, using appropriate data collection and analytics.

  • Adhere to the Procurement of Goods and Services Policy.

  • Provide input to the development of the annual operation budget for Finance Supports.

  • Represent the Service Area at Standing Committees and Council meetings as required.

  • Represent the City of London and Service Area in legal proceedings as required.

  • Prepare a response to inquiries from elected officials, media and the public as requested by the Manager, Director or Deputy City Manager of the Service Area.

  • Represent the Division on the various boards and committees of external organizations, associations, and government partners to promote the City of London as a leader, share best practices, build relationships, and recommend solutions as required.

  • Perform related duties as assigned.


  • Five to seven years related experience including management responsibilities.

  • University degree in Public Administration, Social Sciences or business or equivalent combination of education and related professional and lived community experience.

  • Professional Accounting Designation: Chartered Professional Accountant (CPA).

Skills and abilities in the following areas is necessary:  

  • Demonstrated knowledge and experience in the above identified areas of accountability with an understanding of the area’s programs and services and how the work of the area aligns with the objectives of the Division.

  • Demonstrated analytical and business planning skills with a proven track record for effectively implementing and monitoring programs and services.

  • Demonstrated positive and proactive leadership capabilities, adept at leading a group of employees, contracted services and consultants; demonstrated commitment to developing high performance teams.

  • Demonstrated ability to inspire the people they lead through productive and honest dialogue, with personal integrity and actions.

  • Ability to be a trusted advisor and/or advocate in sensitive and/or emotionally charged situations.

  • Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues.

  • Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.

  • Ability to provide a high level of attention to detail, make sense of data and solve problems.

  • Highly developed interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other stake holders. Political acumen to identify and manage issues.

  • Ability to understand the importance of service delivery; implement initiatives that support the section’s customers in a timely and effective way.

  • Computer literacy in Microsoft Office, and related software and database applications.

Compensation and Other Information

$85,950 to $112,241

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Application Contact Information

Company Name:   City of London
Application URL: Click here to apply online