FCT Default Solutions (previously DRN Commerce Inc.) is recognized as a leader in the development of end-to-end collections and recovery solutions for the sophisticated lending professional. We employ industry experts to develop solutions that address the entire default credit cycle.  Recently integrated with FCT, Canada's leading provider of title insurance, we are proud of our success and excited about our future potential. Our employees are empowered to harness new ideas, to unleash their imaginations and to create innovative products and services, as well as persistently seek ways to improve our service and respond to our customers' needs. Our employees are people whose passion for their work, commitment to customers, contributions to the company and influence on its corporate culture are what create and grow FCT.

Your Role In Our Continued Success
We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve. We are currently seeking an experienced Director, Insolvency to join our London, Ontario office who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment.

Reporting to the Chief Operating Officer in this exciting opportunity, the successful candidate will be accountable to:

• Lead the Insolvency Operations Team to ensure alignment of activities against corporate goals and priorities
• Manage customer and internal or external partner relationships
• Coach and develop managers in a manner consistent with FCT’s corporate values
• Be recognized as an industry expert in the eyes of customers and prospective customers
• Develop and manage a business plan based on departmental goals and objectives
• Achieve and exceed service levels in accordance with service level agreements
• Evaluate business processes with a goal to improving customer satisfaction and lowering overall cost of servicing

 Requirements

• Ten (10) years experience in a leadership role, in the Canadian Insolvency industry
• Seasoned leader with a proven track record of successfully leading, developing and mentoring a team
• Post-secondary education with a business focus
• Experience in the insolvency industry either through management of lender portfolios or as a trustee
• Proven and demonstrated experience in process engineering and continuous process improvement
• Leads, inspires and establishes a creative and collegial working environment
• The ability to work at the strategic levels as well as operate day-to-day activities
• Excellent analytical, organizational and communication skills, both written and oral
• Driven, collaborative, high energy and multi-tasking leader
• Superior customer service skills
• Clear thinking problem solver /troubleshooter with ability to build strong working relationships at all levels
• Proficiency in Microsoft applications

We offer a competitive compensation & employee benefits plan as well as an RRSP/Profit Sharing program. FCT is an Equal Opportunity employer.

To apply for this role, please visit our website at www.fct.ca

We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.

Thank you for choosing FCT!