Mission Services of London, a non-profit organization committed to serving residents of London and Middlesex County with compassion and dignity, is seeking a permanent full-time Development Officer (Monthly & Mid-level Giving). This role reports to the Director of Social Enterprise, Development & Communications. The Development Officer will be the primary point of contact for a portfolio of donors, building meaningful relationships through engagement, cultivation, solicitation, and stewardship.

Duties and Responsibilities:

• Build and maintain relationships with monthly and mid-level donors, serving as their main point of contact.
• Thank and steward first-time donors, encouraging continued engagement and support.
• Reach out to donors by phone or email to share appreciation, discuss monthly giving or upgrades, recruit event participants, and solicit sponsorships or gifts.
• Identify potential legacy and major gift prospects and refer them to the Development Team.
• Maintain accurate donor records and interaction notes in Salesforce CRM.
• Track follow-ups and collaborate with the Development Team to provide stewardship materials and donor communications.
• Assist with donor mailings, welcome packages, and database updates.
• Support fundraising events and donor engagement activities, including sponsorship coordination for select events.
• Respond to donor inquiries and concerns to ensure a positive donor experience.
• Handle confidential donor and financial information with care.
• Perform other duties as required to support the Development Team.

Qualifications:

• post-secondary diploma or degree in a related field.
• Minimum 4 years of experience in a donor relations or customer service relevant role.
• Strong communication, relationship-building, and organizational skills.
• Proficiency in Microsoft Office and experience with CRM systems (Salesforce an asset).
• Ability to work independently and collaboratively in a team environment.
• High level of attention to detail, professionalism, and discretion.
• Valid driver's license and access to a vehicle.

Position Details :

• Full-time, 40 hours a week.
• There is an expectation to work some evenings and weekends as needed.
• Pay: from CA$24.00 per hour

We offer competitive compensation package that includes an employer-matched defined benefit pension plan and comprehensive benefits . Contact us to learn more.

Interested applicants may submit their resume and cover letter to:

Tara Saunders

Director of Social Enterprise, Development & Communications

Email: tsaunders@missionservices.ca