About Emco:

Emco Corporation is one of Canada's largest integrated distributors of products for the construction industry. Emco offers products in the distinct categories of plumbing and heating, waterworks, industrial, oilfield supply, HVAC (heating, ventilation and air conditioning) and refrigeration. Emco strives to satisfy the needs of its customers with a focused product assortment, transported and sold through an extensive network of locations and showrooms across Canada. 


The Candidate:

We’re looking for an IT helpdesk guru to provide internal support for employees. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We provide support for all telecom related services including; mobile devices, landlines, phone systems, add / move / change requests, working with suppliers.  We support Smart Phones, phone systems, PCs, printer, faxes, copiers, etc.


Position Summary:
 

• Primary Support for Telecom issues
• Support Android and iOS, Windows XP / 7, Office
• Support Mobile devices (iOS, Android), PC hardware, Printers, scanners, computer peripherals
• Support Client PC connectivity – WiFi, ethernet, TCP/IP, DameWare and VPN
• Manage and monitor internal assets to ensure accurate inventory records
• Handle helpdesk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• General troubleshooting
• Other duties may be added and/or assigned as needed
• Some travel may be required  

  

Position Qualifications:
 

• 3 years+ experience working in a Windows environment
• Schedule Add/Move/Change of telecom services
• Active Directory maintenance and Exchange 2010; File server knowledge
• Experience with Symantec desktop security
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Working knowledge of fundamental operations of relevant software, hardware and other equipment outlined in the Position Summary
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related working experience and training in troubleshooting and providing helpdesk support
• Bilingual (French) an asset
• Strong interpersonal and communication skills
• Must be self-motivated and able to work effectively both alone and as part of a team
• Have a strong sense of ownership, and a need to be challenged

Emco is an equal opportunity employer and committed to maintaining a barrier free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, aboriginal peoples, and persons with disabilities.
 
Job Location:  London, Ontario, Canada
 
Please apply directly online to be considered for this role.  Applications through email will not be accepted.  Only qualified candidates will be contacted.  NO CALLS please.