Summary:

Recreation Facilities provide all citizens the opportunity to participate in recreation activities in a welcoming, clean, safe, and inclusive space. 

Role:

Reporting to an onsite supervisor/coordinator, the Cashier is the first point of contact at City of London facilities. This casual position works as part of a team in a public facing fast paced environment processing transactions including admissions, passes and merchandise while providing exceptional customer service in response to guest inquiries, concerns, and complaints.

Job Responsibilities

• Provide customer service to City of London patrons who attend programs and/or use facility including answering the phone, greeting customers, looking up information on applicable system, and providing directions. 
• Ensure front desk is neat, clean, and fully stocked at all times. 
• Accountable for all point-of-sale transactions and completing daily balancing including associated paperwork in compliance with the Corporate Cash Handling Procedure. 
• Demonstrate commitment to anti-racism, anti-oppression, and human rights through practices and interactions with community partners, employees and individuals and support programs and initiatives that reflect this commitment. 
• Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.
• Perform other tasks as assigned.

Qualifications:

• Cash handling and balancing experience is preferred. 
• Vulnerable Sector Police Check (VSPC) prior to the start of employment)
• Current Standard First Aid Certificate (prior to the start of employment)

Skills and Abilities:

• Ability to demonstrate interpersonal and customer service skills. 
• Ability to use Microsoft Office including word and excel.
• Ability to use point of sale computer systems. 
• Ability to work independently and as a member of a team.
• Excellent oral and written communication skills. 
• High level of comfort in fast paced public facing environments. 
• Second language is an asset (please indicate on resume).
   

Other Information:

Wage: $16.55 - $17.00 per hour

There are three different onboarding timelines based on staff availability and staffing needs:

• Hiring Period A.1: Training March 27, 28 - weekday, evening and weekend availability required - 24+ hours per week
• Hiring Period A.2: Virtual training April 29; in-person training May 9 - 10 - weekday, evening and weekend availability required - 24+ hours per week
• Hiring Period B: Virtual training June 12; in-person training June 15 - 16 or June 22 - 23 - weekday, evening and weekend availability required - 12+ hours per week