IT Helpdesk Support Specialist

by Vari-Form Manufacturing Inc

Position Type: Full-time
Location: Strathroy, ON
Date Posted: May 12, 2022
Experience: 2 Years
Education: College Diploma (2 years)
Vari-Form Manufacturing Inc

Job Description

WHO WE ARE
  • Vari-Form Manufacturing Inc. is a leader in advanced tube hydroforming technology for the development and manufacture of products used by the automotive industry. Vari-Form Inc. has three facilities in Strathroy, Ontario.


THE POSITION                    
  • This role is responsible for providing first level technical support for all technology services and applications, primarily related to major technologies such as email, telephony, laptops, and desktops
  • The IT Help Desk ensures that the office and production staff who use these services and applications that have any technical issues resolves these in a timely fashion either directly by the incumbent or with assistance from 2nd level support within the team or from others within the organization or vendors.
 
  • Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
  • Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors
  • Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
  • Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations
  • In depth Knowledge of computer system administration, including computer networks, operating systems, and common application software
  • Basic knowledge of email delivery technologies such as Office365 and Exchange
  • Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management
  • Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
  • Knowledge of commonly-used concepts, practices, and procedures including computer accounts, corporate data and email
  • Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network)
  • Positive, outgoing attitude with genuine customer service orientation
  • Demonstrates attention to detail and accuracy
  • Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
  • Comply with company policies and procedures supporting the quality management system, environmental management system, and health and safety.
  • Other duties as assigned.


WHAT YOU OFFER
  • College diploma in an information technology field or a university degree with a minor in an information technology field
  • Relevant Information Technology certifications an asset (ex: A+ certification, Microsoft Certified Professional, etc.)
  • Experience providing technical support and customer service.
  • Ability to work independently
  • Requires reliable transportation, position located in city of Strathroy.


WHAT YOU OFFER
  • Benefits
  • Defined Contribution Pension Plan
  • Vacation Allocation
  • Paid Company Holidays
  • Paid Sick Days
  • Tuition Reimbursement


HOW TO APPLY

Accommodations for disabilities in relation to the job selection process are available upon request.