Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Date Posted: | Jun 07, 2016 |
Job Description
IVEY BUSINESS SCHOOL
POSITION DESCRIPTION
PRIMARY OBJECTIVE OF POSITION:
Provide advice, support, consulting and troubleshooting activities for desktop and mobile computing at Ivey to ensure that Faculty, Staff and Students have the means and the support to use Ivey’s network computing facilities successfully. Evaluate and troubleshoot hardware problems. Replace, repair, deploy and update laptop and desktop hardware with a high degree of reliability and efficiency. Perform research into technical issues. Collaborate with other IT Staff, Students, Faculty, suppliers and other stakeholders to solve problems. Demonstrate a professional and positive attitude at all times, meet or exceed deadlines.
Ivey Business School ( www.ivey.ca ) at Western University is widely regarded as Canada’s most prestigious business school and among the top in the world. Drawing on extensive research and business experience, Ivey equips students with the knowledge and capabilities they need to confidently take on business leadership challenges and opportunities. Ivey offers undergraduate and graduate degree programs as well as Executive Education at campuses in London (Ontario), Toronto and Hong Kong.
KEY RESULT AREAS:
MAIN ACTIVITIES:
ACTIVITIES WITH PRIMARY DECISION-MAKING RESPONSIBILITY:
ACTIVITIES REQUIRING CONSULTATION AND/OR COOPERATION:
REQUIRED EDUCATION AND EXPERIENCE:
SKILLS AND ABILITIES:
This is a 2 year renewable contract position with full benefits.
Qualified candidates should forward their applications in confidence to: hrresumes@ivey.ca. Please reference IT240 in the subject line. Candidates will be considered as applications are received and the posting will remain open until a candidate is identified.
POSITION DESCRIPTION
| POSITION TITLE: | IT Analyst |
| DEPARTMENT: | Information Technology |
| REPORTS TO: | IT Team Leader |
| DATE: | May 2016 |
PRIMARY OBJECTIVE OF POSITION:
Provide advice, support, consulting and troubleshooting activities for desktop and mobile computing at Ivey to ensure that Faculty, Staff and Students have the means and the support to use Ivey’s network computing facilities successfully. Evaluate and troubleshoot hardware problems. Replace, repair, deploy and update laptop and desktop hardware with a high degree of reliability and efficiency. Perform research into technical issues. Collaborate with other IT Staff, Students, Faculty, suppliers and other stakeholders to solve problems. Demonstrate a professional and positive attitude at all times, meet or exceed deadlines.
Ivey Business School ( www.ivey.ca ) at Western University is widely regarded as Canada’s most prestigious business school and among the top in the world. Drawing on extensive research and business experience, Ivey equips students with the knowledge and capabilities they need to confidently take on business leadership challenges and opportunities. Ivey offers undergraduate and graduate degree programs as well as Executive Education at campuses in London (Ontario), Toronto and Hong Kong.
KEY RESULT AREAS:
- Track and resolve computing incidents (both issues and questions). Ensure completion in a timely manner and to the satisfaction of customers. Follow up to ensure customer satisfaction is maintained over time.
- Install, test, repair, refurbish, replace, and relocate desktops, laptops, printers, and other devices/peripherals efficiently and which a high degree of quality.
- Implement and test solutions for various IT projects. Such projects may include building software distributions, device driver packages, and deployment automation. Ensure high quality standards are maintained.
- Proactively contribute to the growing IT knowledge base by creating and updating documentation, web resources, social media, and other documentation resources.
MAIN ACTIVITIES:
ACTIVITIES WITH PRIMARY DECISION-MAKING RESPONSIBILITY:
- Determining a course of action required when troubleshooting incidents.
- Updating documentation and knowledge base resources
- Determining methods of communication with stakeholders using available lines of communication including in person, email, phone, social media, web.
- Deciding on areas that require research or investigation.
- Determining necessary technologies, configurations, and parameters when developing solutions for IT Services projects.
ACTIVITIES REQUIRING CONSULTATION AND/OR COOPERATION:
- Activities with financial impact including training and tool selection
- Activities with potential legal impacts including software licensing
- Vendor and 3rd party product selection
- Deployment timing and scope for new products and services
- Changes to standards and policies.
- Prioritizing unresolved issues.
REQUIRED EDUCATION AND EXPERIENCE:
- University Degree or College Diploma in related field. MCSE/MCP or Apple certification an asset.
- 3 - 5 years relevant experience, demonstrated success in prior projects and endeavours.
SKILLS AND ABILITIES:
- Strong interpersonal skills, both written and verbal.
- Professionalism, ability to understand customer viewpoints.
- Ability to work in a team environment and be well organized.
- Ability to work independently, to plan, be proactive and suggest improvements.
- Excellent customer service skills. Ability to fully understand and anticipate customer issues, proactively search for solutions and cost savings and/or efficiencies.
- Ability to work in a professional manner with all different types of customers
- Advanced knowledge of major operating systems, networking concepts, mobile devices, and related computing technologies. Advanced troubleshooting skills and abilities.
- Familiar with Audio/Visual devices such as projectors, cameras, interactive touch screens and other related technologies an asset.
- Hours will vary (including evenings and weekends)
- Occasional travel
This is a 2 year renewable contract position with full benefits.
Qualified candidates should forward their applications in confidence to: hrresumes@ivey.ca. Please reference IT240 in the subject line. Candidates will be considered as applications are received and the posting will remain open until a candidate is identified.
