Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Reference #: | 14 month contract |
| Position Type: | Contract |
| Date Posted: | Jul 11, 2017 |
| Experience: | 2 Years |
| Education: | College Diploma (2 years) |
Job Description
About Jones Packaging Inc.
Internationally recognized for our expertise in printed packaging, contract packaging and medication dispensing and delivery products, Jones is a partner for customer-first integrated packaging solutions.
From folding cartons, labels, leaflets, intelligent packaging, pouching, blister packaging and vial filling to a wide range of medication dispensing products for pharmacies, hospitals and long-term care facilities, we offer many options to simplify the process for our customers while maximizing their brand’s value and ensuring consumer well-being.
Summary of Position
As a key member of the Healthcare team, the Customer Support Associate is the communication link between the customer, the sales team and various internal groups The main objective of this position is to ensure on-time delivery of product while providing quality service to enhance customer satisfaction. This involves managing orders for a wide range of pharmacy consumable and working closely with customers with respect to delivery information, price quotes, printing requirements and artwork proofs, and handling the investigation of complaints. Performance is evaluated based on product knowledge, effective communication, and ability to multi-task, accuracy, meeting timelines and maximizing customer satisfaction. Please note: this position is a 14 month maternity leave contract.
Duties and Responsibilities
- Accurate and timely order processing of stock pharmacy consumable items and carts
- Monitor progress of orders and advise in the event of delays for stock and custom goods, using SAP
- Identify and share with customer additional product/upselling opportunities
- Quote prices on new pharmacy consumable orders and carts
- Assist customers, sales representatives and agents, fellow team members and other internal groups as required
- Supply emergency labels to customers where required.
- Verify debits/credits, returns and Continuous Improvement Reports (CIR) prior to submission
- Provide customers with samples upon request
- Send out materials/samples requested by sales representatives and agents weekly through outgoing mail/Purolator courier system
- Ensure that all requirements of JPI Quality Management System are followed
- Ensure all applicable Health & Safety Management System policies & procedures and Environmental (ISO 14001) Management System policies & procedures are followed
Key Qualifications
Experience and Education (diploma, degree, or professional designation):
- 2-3 years in a corporate customer service environment is required, preferably within the printing/packaging industry
- Fluency (verbally and written) in the French (Quebec) language is an asset
- Proficiency in MS Outlook, Word and Excel, and order management experience within SAP environment.
- Post-secondary diploma in Business an asset.
Knowledge, Skills and Abilities (KSAs):
- Flexible
- Positive attitude
- Team focus
- Ability to quickly understand procedures and process information
- Ability to perform under pressure to meet deadlines
- Multi-tasking
- Self motivated
- Excellent communication skills (oral and written)
How to apply
Please forward your cover letter and resume to wearetheones@jonespackaging.com before August 22, 2017. While we thank all candidates for their interest, only those selected for an interview will be contacted.
Jones supports diversity, equity and a workplace free from harassment and discrimination. We are committed to an inclusive, barrier-free recruitment and selection process and workplace. If you are contacted to participate in the interview process, please advise the interview coordinator of any accommodations required to ensure you have access to a fair and equitable process.
