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SYSTEM TRAINER/DOCUMENTATION SPECIALIST

by Mutual Concept Computer Group Inc.

Position Type: Full-time
Location: London, Ontario
Date Posted: Feb 05, 2015
Experience: 3 Years

Job Description

Mutual Concept Computer Group Inc. (MCCG), recognized as a leading provider of back-office solutions for Farm Mutual Insurance companies, seeks a System Trainer / Documentation Specialist to join our Training / Documentation team.
                      
MCCG, a mutually-owned software development & services company in London Ontario, is a leading provider of the Insurance Business Solution (IBS®) platform suite of products. MCCG develops and delivers functionality that dramatically enhances the way their Farm Mutual clients do business.
 
If you are a high energy individual, that thrives on making a positive impact on those around you this is the place for you. As a member of the Training / Documentation team, the System Trainer /Documentation Specialist is responsible for assisting in the development and delivery MCCG’s training program, and create and maintain user documentation. If you have experience in training and documentation, we would like to talk to you.
 
Role & Responsibilities
  • Delivery of Training to Clients
  • Conduct on-site or off-site (client site) training sessions for new clients in implementation mode.
  • Conduct on-site or off-site training workshops for introduction of new functionality.
  • Create and maintain system training material.
  • Work with Customer Service, Development and Training Departments to compile a comprehensive list of pending test areas
  • Provide one on one training, for both clients and internal staff.
  • User Documentation
  • Create and maintain user documentation / online help.
  • Assist in documenting system updates through Release Notes.
 
Required Qualifications/Experience
  • Over 3 years related experience in the insurance and/or adult education and documentation fields.
  • Community College diploma or some level of post-secondary education is required in a related field such as Adult Education and/or Professional Certification in Insurance (CIP)
 
MCCG offers competitive salaries combined with a strong benefits package which includes an employee bonus plan, dental and health care benefits as well as a competitive RRSP plan. Salary will be commensurate with experience.
 
We thank all applicants for their interest however, only those considered for an interview will be contacted. No telephone calls or employment agencies please.
 
Qualified candidates are invited to forward their resumes to: hr@mccg.net
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Job Location

London, Ontario