Summary of Duties

Reporting to the Manager II, Communications, Research & Membership, performs various duties associated with the provision of tourist information to customers of Tourism Information Centres or via the mail, telephone or Internet, as well as providing administrative and event servicing supports within Tourism London.

Work Performed

Responsible for Tourism Counsellor duties at Tourism London Information Centres in servicing inquiries from visitors or via the telephone, Internet or by mail along with the stocking of display racks, setting up of presentation materials and displays and related activities, such as the sale of souvenirs, maps, etc.

Assists in the development of brochures produced by Tourism London.

Enters names of visitors seeking information on London into a database and processes individual tourism packages, along with data collection and related tasks.

Acts as a host on tours, including relaying of standard tour commentary, as required.

Provides servicing support to tournaments, meets, conferences and conventions, travel trade shows and other initiatives undertaken by Tourism London.

Performs office duties, such as addressing labels and envelopes, preparing mail-out material, keeping shelves supplied with brochures and other materials, as well as other manual and computer-based assignments.

Performs evening and weekend job related duties, as required.

Performs related duties as assigned.

Qualifications/Experience

Six months from Tourism and Travel Diploma.

Three months’ related experience.

Specialized Training & Licenses

Skills and abilities in the following areas are necessary:

Demonstrated proficiency in wordprocessing, spreadsheets and various software.

Typing speed required is 50 w.p.m.

Valid Driver’s License – Class G

Compensation and Other Information

$32,825 - $46,838 (Level 4)

This posting is for 3 positions.

This position is being filled on a  temporary position from May - September 2023. 

Current Hours of Work:

Shift work and weekends are required for this role.

Work will take place between Tourism London's two Welcome Centre locations (696 Wellington Road South & 391 Wellington Street) as well as on-site at various events throughout the summer.

Schedules will vary and rotate between 8:30 AM - 4:30 PM and 10:00 AM - 6:00 PM.

These hours of work are subject to change in accordance with the Collective Agreement. 

NOTE: Applicants may be required to complete a job related test.

Our hiring process is in accordance with the Mandatory Proof of COVID-19 Vaccination Administrative Policy

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.