Knighthunter.com / London, ON - Safran Electrical Components Canada - Inside Sales/Customer Service Representative

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Position Type:	Full-time
Location:	London, ON
Date Posted:	Jun 22, 2022

Job Description

POSITION

Inside Sales/Customer Service Representative

JOB SUMMARY

Working with our major customers, the Inside Sales Representative will act as liaison and will be responsible for customer service from inquiries, quoting, bills of material to delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Addressing all customer inquiries, and concerns to ensure customer satisfaction
Quote Customer RFQ's ie: create formal quote, collect pricing, calculate sell price, advise delivery etc.
Ability to read drawings is an asset
Review Customer Orders ie: QA Clauses, Pricing, Delivery, Special instructions or Requirements, Terms & Conditions etc.
Retrieving Customer Orders through the internet (experience with Oracle is an asset)
Inputting Customer Orders ie: Creating Sales orders in MRP system
Creating new product forms
Create customs paperwork if applicable for shipments
Conduct ongoing customer needs, analysis, research of customer requirements
Follows both London site Production guidelines and Safran’s Policies & Procedures
Occasional reception coverage
Other various duties as assigned

QUALIFICATIONS

Minimum 3-5 years customer service experience with Inside Sales experience in a Manufacturing environment a major asset. Junior and/or less experienced candidates will not be considered
College Diploma or University in Business Administration an asset
Accurate data entry skills with superior attention to detail
Excellent written and oral communication skills
Professionalism with excellent interpersonal skills
Excellent organizational and time management skills with strong ability to multi-task and prioritize workload in a fast-paced, changing environment
Demonstrated ability to problem-solve
Responsive to company and customer needs
Work with minimum supervision
Highly proficient computer skills in Word and Excel
Knowledge of Industrial/Aerospace products and Supply Chain practices are an asset
Knowledge of production planning is an asset
A condition of employment will be completing a security assessment to ensure eligibility under Canada’s Controlled Goods Program

Position Type              Permanent with benefits after 3 months.
Office Hours                8:00am – 4:30pm with a one hour lunch

Please send resumes with covering letter and salary expectations to:

hr.lon.sep@safrangroup.com

We appreciate your interest, but only those candidates selected for an interview will be contacted.