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Supervisor, Membership Services

by Southwestern Ontario YMCA

Reference #: 496
Location: London, Ontario
Date Posted: Feb 14, 2024
Southwestern Ontario YMCA

Job Description

Join the YMCA Membership Team!

Be the Spark! Join our passionate team and be the spark that ignites the potential in others. YMCA of Southwestern Ontario is one of the largest not-for-profit providers of licensed child care in Canada, offers settlement services to newcomers to Canada, operates 2 overnight camps and 16 Health & Fitness branches across Southwestern Ontario, and we have been making a positive difference in the communities we serve for over 50 years!

Why the Y?

The YMCA of Southwestern Ontario is committed to the development of healthy communities and welcomes people of all backgrounds, beliefs, and abilities. We are committed to helping our employees reach their full potential and are recognized by Forbes as one of Canada’s Top Employers. We offer meaningful employment and the opportunity to make a difference in the lives of individuals and families.

Position: Supervisor, Membership Services
Location: Family YMCA of St. Thomas-Elgin – 20 High St, St. Thomas, ON
Start Date: March 2024
Salary: $40,000 - $44,000

As part of your total compensation:
• Receive a complimentary YMCA membership to our Health & Fitness facilities, and discounts on YMCA child care and camp programs
• Vacation entitlement in accordance with the employment standards regulations
• May be entitled to up to 12 paid personal days – applicable with position and contract length
• Benefits package and Pension - applicable with position and contract length
• Be part of a caring and supportive network of people to help each other succeed
• Complimentary access to wellness and counselling services

Reporting to the General Manager, this position is responsible for the direct supervision and management of staff and volunteers in the membership sales & service area to ensure sales targets and YMCA service standards are met or exceeded. The successful candidate will act as a YMCA ambassador, demonstrating YMCA core values in your daily work. They will be responsible for the development, implementation, and evaluation of innovative member services aimed at enhancing each and every member’s YMCA experience.

In this position you will:
• YMCA of Southwestern Ontario policy and procedures
• Act as a YMCA ambassador, demonstrating YMCA core values in your daily work.
• This position will be responsible for the management of membership.
• The Program Supervisor is a member of the Branch Leadership Team which involves (but is not limited to): implementation of strategic initiatives in support of the Branch, participation in monthly leadership meetings, budgeting, recruitment, training and development and performance management.
• This role reports to the General Manager or Membership Manager of the Center. The primary responsibility of the function is to ensure consistent delivery of excellent customer service to both members and potential members of the YMCA. The Program Supervisor will demonstrate the values of the YMCA as it relates to the scope and responsibilities of his/her role as supervisor.
• Responsible for managing a flexible schedule which may, on occasion, require the ability to work extended hours and/or non-traditional hours including early mornings, evenings, weekends, holidays to provide overall supervision and leadership to branch teams.

Education and Skills Qualifications:
• Post-secondary education in a related field is an asset.
• Computer skills – Word, Excel, Windows, basic Internet skills
• 1-3 years experience in a Customer Service and Sales environment
• 1-3 years relevant, progressive, results orientated, supervisory/management experience with extensive coaching experience and expertise.
• Familiar working with general financial statements & excellent problem-solving skills.
• Excellent interpersonal skills
• First Aid/CPR Certified
• Strong organizational and planning skills
• Strong communication skills, both written and verbal
• Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of employment for all staff and volunteers.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

NOTE: The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

Application Contact Information

Company Name:   Southwestern Ontario YMCA
Application URL: Click here to apply online

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Job Location

London, Ontario

Southwestern Ontario YMCA Jobs