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Manager, Community Development and Tenant Support Services

by London & Middlesex Housing Corporation

Position Type: Temporary
Date Posted: Nov 28, 2012
Experience: 5 Years
Education: University Degree

Job Description

Position:         Manager, Community Development and Tenant Support Services 
                         Temporary, Full-Time (Up to 24 months).
Overview:       Reporting to the Executive Director, and working with the senior management team, staff, tenants, and community partners, this opportunity is intended to manage, review, develop, and implement community partnerships, community based services and tenant supports that are aligned with the vision, goals, and service outcomes of London and Middlesex Housing Corporation (LMHC).
This position will provide an exciting opportunity to work and develop your leadership and community development competencies while advancing LMHC’s vision of excellence in social housing management.  
The successful candidate will:
  • Develop business plans, proposals, and provide analysis required to advance community development and support tenant needs through advancing partnerships within the community and building capacity within LMHC complexes;
  • Develop policies and procedures related to advancing customer services and tenant relations within LMHC and within the community using community development models;
  • Oversee existing and new support initiatives and partnerships ensuring that they are progressing on-track and are aligned with the goals of the organization;
  • Liaise on behalf of LMHC with tenants, government and community service agencies, businesses, and the public related to programs and services;
  • Support internal and external communications, training, and development in related areas;
  • Provide leadership, guidance and performance management to assigned staff;
  • Plan, monitor, analyze, and report on program budgets, expenditures, risks, and service outcomes; 
  • Provide assistance to the Executive Director in special projects as required
The successful candidate will be a flexible and motivated leader with the following qualifications:
  • Post-secondary diploma or degree in human services with minimum 5 years of management experience in a related field and experience overseeing the supervision of staff and programs;
  • Demonstrated business management competencies, including exceptional analytical and information-seeking skills that contribute to effective planning, decision-making, and delivery of services;
  • Proven leadership abilities demonstrating a capacity to support staff and services in a dynamic social housing work environment;
  • Experience in community engagement and development initiatives that support individuals and engage communities in collaborative services and solutions;
  • Proven history of working with individuals, families, and communities in vulnerable conditions;
  • Computer literacy skills in business applications, social media, and client file management;
  • Excellent interpersonal and communication skills to communicate effectively with senior management, elected officials, community agencies and public on politically sensitive issues and to effectively build relationships with various stakeholders;
  • Must possess a valid Class “G” Drivers License;
  • Able to provide a current Police Records Check and Vulnerable Position Screening for approval by LMHC.
This position is being posted as an up-to-two (2) year external contract to review, design, and implement and support these service functions and organizational competencies within LMHC. This opportunity may be available as a secondment if there is a current employment relationship with the City of London.

Details on how to apply:
Employment applications may be addressed to:
Tracy Vlasman, Human Resources Manager
London & Middlesex Housing Corporation
Mailing address:
379 Dundas Street, Suite 207
London, Ontario, N6B 1V5
Fax:  519-518-2358 or
A covering letter and resume must be submitted by 4:30 p.m. Friday, December 14, 2012.