Client Service Associate

by SPM Financial

Position Type: Full-time
Location: London, ON
Date Posted: Sep 13, 2021
Experience: 2 Years
Education: College Diploma (2 years)
SPM Financial
SPM Financial

Job Description

Job Title                                 Client Service Associate
Full/Part Time                      Full-Time
Regular/Temporary             Regular
Location                                 London, Ontario

Posting Period                     September 13, 2021 – September 24, 2021

About SPM Financial

SPM Financial is a boutique financial services firm based in London, Ontario. We specialize in financial planning, investment management, group benefits (through SPM Benefits), and estate planning for families and business owners across Canada.

Our team is comprised of eleven financial advisors, including five principal partners, and backed by a professional team of administrators and managers who each have specialized skills in specific product lines.

Whether our clients are seeking a full financial plan or just advice in one area, we aim to help educate so they can make decisions that work towards achieving their financial goals.

Job Summary

The Client Service Associate is responsible to provide individual insurance and investment sales and service support to new and existing clients. The Client Service Associate works as an assistant to an assigned advisor or group of advisors to support the achievement of the advisor’s sales and business goals and provides excellent client experiences.
The job is accountable to document all client-related activity in the Client Relationship Management (CRM) software and to track and report on tasks.

  • Successful completion of a post secondary diploma in Office Administration, Business, or related program
  • Up to two (2) years previous related experience in a financial advisory services firm
  • Life Licensed Qualification Program (LLQP) licensed
  • Canadian Investment Funds Course (CIFC), preferred
  • Mutual Fund Dealers Association of Canada (MFDA) Mutual Fund license, an asset
  • Knowledge of individual life, disability, and critical illness insurance administration
  • Knowledge of investment administration, including RESPs, RRSPs, RDSPs, LIRAs, RRIFs, LIFs, GICs, TFSAs, and non-registered accounts
  • Solid understanding of industry compliance regulations & requirements
  • Demonstrated basic to intermediate level proficiency in Microsoft Word, Excel, Outlook, Adobe pdf, and an aptitude for learning new technology
  • Demonstrated experience with Customer Relationship Management (CRM) software (ex. Sage)
  • Experience with Microsoft Teams, Zoom, or similar video conferring software, preferred
  • Experience with DocuSign or similar secure digital signature software, preferred
  • Professional demeanour and friendly approach with clients and team members, in person, on the phone, and over email
  • Excellent verbal and written communication skills and interpersonal skills
  • Acts with tact and discretion
  • Maintains confidentiality
  • Demonstrated commitment to delivering exceptional client experiences; investigates and responds to issues promptly
  • Accurate with a high attention to detail
  • Strong organizational skills with ability to prioritize
  • Able to work in a fast-paced, dynamic environment juggling multiple priorities
  • Applies sounds judgement and recommends solutions to problems
  • Self-directed, able to work well independently
  • Collaborative team player, works with coworkers and advisors to provide seamless service; willing to step in to help coworkers during peak periods
  • Flexible and adaptable; able to work with a variety of team members, demonstrates respect for individual differences and diverse perspectives
  • Demonstrates ability to be open to and adapt to change
  • Demonstrates critical thinking, questions and challenges own thoughts, ideas, and assumptions and respectfully challenges those of others
  • Takes responsibility for, and admits mistakes, rectifies, and reflects on the learning experience
  • Possesses a continuous process improvement mindset, able to identify inefficiencies with processes and recommend improvements, documenting and updating standard operating procedures
  • Demonstrated commitment to lifelong learning and self-development
  • Punctual and reliable with strong attendance history

What We Offer
  • Benefits Plan
  • Pension Plan
  • Group RRSP
  • Competitive compensation
  • Vacation and paid time off
  • Work from home policy
  • On-site parking
  • Opportunities for continuous learning and development
  • A dynamic work environment with a team that will make you feel welcome and valued

How to Apply

Qualified applicants are invited to email their resume and cover letter in confidence to Tracey Schinkelshoek, Human Resources and Operations Leader at

Additional Information

SPM Financial is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please notify us if you require an accommodation and we will work with you to meet your needs through the recruitment process.
We thank all applicants for their interest in a career at SPM. Only those applicants selected for an interview will be contacted.

Successful candidates, as a condition of job offer, will be required to provide a satisfactory criminal background check and credit check.