| Location |
Cineplex Digital Media |
| City |
London |
| Province |
Ontario [ON] |
| Title |
Data Centre Operations Analyst - Cineplex Digital Media |
| Position Description |
About Cineplex Entertainment: Cineplex Entertainment is the #1 theatre exhibition company in Canada, serving more than 77 million guests annually. Proudly Canadian and with approximately 11,000 employees, the Cineplex family of theatres includes the following: Cineplex Odeon, SilverCity, Galaxy Cinemas, Scotiabank Theatres, Cineplex Cinemas and Cineplex VIP Cinemas. Our company offers competitive compensation and incentive programs coupled with comprehensive benefit programs, which includes health, dental and retirement savings plans. To learn more about Cineplex Entertainment please visit our website at www.cineplex.com.
Cineplex Digital Media (CDM) is a fully integrated, in-store digital merchandising provider with well over a decade of research, development and design experience. We provide strategically designed installations and customized creative to enable brands to effectively communicate with audiences in ways they never imagined. Using proprietary, state-of-the-art technology, and patented software, we have developed some of the world’s largest and most complex digital merchandising networks.
The Cineplex Digital Media division of Cineplex Entertainment Limited Partnership currently has an opening for the position of Data Centre Operations Analyst, reporting to the Manager Technology Operations, Cineplex Digital Media. This position will be based out of our Cineplex Digital Media office located at 369 York Street in London, Ontario OR our Waterloo office at 137 Northfield Drive W, Waterloo, Ontario.
This position is involved in the planning, implementation, support, and maintenance of CDMs technology infrastructure, networks, security requirements, products and disaster recovery plans to ensure that a highest level of system availability and security is provided for our customers. Specifically, this position provides tier four support and manages vendors associated with infrastructure elements including support contracts and licensing. This position is required to work off and extended hours at times to complete regularly scheduled maintenance programs and recover from systems failures.
Individual Contributor – Professional - Technical Accountabilities:
Business Results
Effectively plans and executes steps to produce consistent results that achieve objectives within agreed time, cost and quality parameters. Adheres to CDM business processes, procedures and policies while achieving desired outcomes which grow the business.
Communication
Conveys thoughts and ideas with clarity verbally and in writing. Demonstrates effective listening skills and adapts style and presentation for intended audience. Collaborates and shares knowledge to assist in the productive flow of work while ensuring proprietary CDM information remains strictly confidential.
Customer Focus
Communicates and builds relationships with internal and external customers to understand their business/requirements in order to deliver quality products and services that meet or exceed their expectations.
Innovation
Applies creative thinking to new situations/opportunities. Balances creativity with practicality to achieve efficiencies. Demonstrates initiative and contributes ideas that generate solutions for business success and/or additional revenue and allows for scalability and continuous improvement to save time, money or other company/customer resources.
Teamwork
Works cooperatively with colleagues to sustain a high level of performance. Values diversity in the workplace and demonstrates an inclusive style that fosters dialogue and collaboration. Steps up to fill gaps and makes a contribution where applicable/appropriate to support team members and the achievement of team goals.
Position Accountabilities:
- Provide day to day Tier 4 support to internal and external customers. This includes trouble shooting and problem solving technical product problems and technology issues and escalating bugs and other concerns to the Technology team where appropriate.
- Ensure that the CDM Disaster Recovery Plan is documented, functioning and capable of supporting fail-over with 24 hours and manual fail-over with 1 hour controlled.
- Ensure that CDM has data center security in place that is sufficient to mitigate contract breach or loss of business due to security threats.
- Maintain file server security. Audit application, file and database production services to determine if access is limited and appropriate. Harden server operating systems where necessary.
- Provide Tier 4 support to corporate IT as required.
Job Specifications:
Minimum Education
- University or college degree in a relevant discipline such as computer operations, networking etc.
Minimum Experience
- 5 years’ experience with increasing responsible systems infrastructure, networking, security, DB, and technical operations management support roles supporting business critical high availability environments.
- 5 years’ experience in advanced virtualization and Linux operating environments with focus on core infrastructure planning and support, capacity management, and change management.
- 5 years’ experience in directly supporting DB server environments
Skills and Professional Behaviours
- Expert level technical skill set and ability to trouble shoot complex problems within critical time lines.
- Hands-on experience, analyzing performance data including system logs and application dumps
- Continuous improvement mentality and ability to apply technological solutions to mitigate risk and save company resources.
- Strong knowledge of best practices related to security, performance, and disaster recovery
- Strong practical knowledge of ITIL methodologies in reference to capacity, change, and release management
- Comfortable working under the pressures of a rapidly changing, technically complex environment
- Ability to communicate effectively with clients, and explain technical concepts to non-technical audiences
- Customer service orientation and ability to respond to customer needs in a timely manner
- Energetic, motivated and decisive individual
Technologies Supported
- Automation: ansible, pxe
- Virtualization: Citrix XenServer, KVM, VMware, OpenStack, AWS
- Linux/OpenSource: CentOS , RedHat, Fedora, OpenVPN, HA Proxy, Nagios, etc
- Networking: Cisco, Dell, HP, Netgear
- DB: MySQL, MS SQL, Hadoop (HDFS)
- Storage: NetApp, Dell Equallogics, QNAP, Linux LVM and RAID
- Security: Cisco and Checkpoint Firewall, hosted IDS/IPS, OS security
- Other: Windows Server
Working Conditions:
- Typical office setting and also company data centers.
- Often required to work off hours and respond to emergency situations / system failures.
Interested applicants please visit our website http://www.cineplex.com/Global/Careers/ViewJobs to submit an application for consideration.
While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.
No Agency Calls Please |
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