Job Status: Seasonal Contracts (approximately April/May to September/October 2026, with start and end dates varying)

Compensation: $19.64 (starting) to $24.08 per hour, plus 4% in vacation pay

Number of Positions: multiple existing vacancies

Hours of Work: 35 hours per week (may include days, afternoons, nights, and weekends)

Location: Wildwood Conservation Area, St. Marys

Application Closing Date: February 16, 2026

Have you always wanted to work with the Upper Thames River Conservation Authority? Do you want to work with a dynamic team of experts committed to improving environmental health? We have great news – now is your chance!

The Customer Service Representative will carry out the day-to-day requirements for the administration, maintenance, and operations of the gate/registration office.

Responsibilities

• Assist in the daily operation of the gate/registration office, including selling daily and seasonal permits and registering campers and day-use visitors.
• Provide welcoming, respectful, and informative customer service by sharing accurate information about facilities, regulations, policies and the UTRCA mandate.
• Respond to visitor questions, concerns, and complaints in a respectful and problem-solving manner.
• Control and regulate visitor access to the Conservation Areas in accordance with established procedures.
• Maintain a professional appearance and wear the supplied UTRCA uniform as required.
• Follow all applicable UTRCA policies, regulations, and procedures.
• Contribute to a clean and safe workplace by maintaining interior and exterior areas, including gardening, cleaning, painting, and other maintenance tasks as needed.

Qualifications

• Secondary School Diploma or equivalent is required.
• Experience handling payments, including working with cash and point of sale systems.
• Knowledge and comfort working with computers.
• Ability to interact respectfully and effectively with a high volume of visitors each day.
• Strong verbal and written communication skills.
• Willingness to collaborate with colleagues and support tasks in other areas of the Conservation Area as needed.

Certifications, Memberships, Licenses

• Valid Ontario Driver’s License and valid CPR/First Aid Certificate.

Background Check Requirements

• Successful candidates will be required to provide a satisfactory police check prior to commencement of employment.

Training and Benefits

• Paid Health and Safety, as well as position-specific task training. We want you to succeed and work safely!
• Ensure you have what you need to work. This includes providing you with a free uniform.
• Receive free access to UTRCA Conservation Areas.

Apply Now!

To be considered, please submit your cover letter and resume to the UTRCA, in confidence, via:

E-mail:          jobs@thamesriver.ca

Mail:              1424 Clarke Road, London, ON, N5V 5B9

Please indicate the position title “Customer Service Rep, WCA” in the subject line of your email.  While we thank all applications for their interest in the position, only those applications selected for an interview will be contacted.

We are committed to providing a diverse, inclusive, and equitable work environment that is free from discrimination and fosters belonging.  We encourage and welcome applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression.

Accommodation is available and will be provided in all aspects of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation and as request by applicants.  Should you require accommodation in making an application, please contact UTRCA by phone at 519-451-2800 or at the email address above.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1) and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to: General Manager, Upper Thames River Conservation Authority, 1424 Clarke Road, London, ON N5V 5B9, 519-451-2800.