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Division Manager, Taxation & Revenue (PB702)

by City of London

Reference #: COL00103-458
Position Type: Full-time
Location: London, Ontario
Date Posted: Oct 14, 2020
City of London

Job Description

Summary of Duties


Reporting to the Director, Financial Services, the Division Manager, Taxation & Revenue leads and manages the tax office, which incorporates assessment and property taxation functions, providing guidance and advice to the organization on property taxation matters including tax sales, business improvement areas, and accounting for taxation revenue. In collaboration with direct report Managers, the Division Manager, Taxation & Revenue promotes a culture of high performance, inclusion, and customer service.


The Division Manager, Taxation & Revenue ensures compliance with the statutory responsibilities of the Treasurer as they relate to property taxation for the Corporation in accordance with Provincial Legislation and corporate policy, and may be required to assume delegated statutory responsibility on matters of taxation and revenue.


Work Performed

  • Supervises and directs the taxation and revenue team, ensuring staff have clear accountabilities, are productive, and developing in their roles. Provides direction and guidance, conducts performance appraisals, coordinates and approves training and skill development, manages performance and conduct issues and oversees staff recruitment activities.

  • Leads a team of experienced Managers in the management of the tax office; delegates authority and accountability for the execution and delivery of services.

  • Provides professional opinion and advice to Senior Leaders, Committees and Council on policies and services related to taxation and revenue. Assists the City Treasurer, with the development of policies related to the activities of municipal taxation.

  • Directs the administration of all tax related sections of the Municipal Act, 2001 on behalf of the City (Parts viii, ix, x, xi, and xii) (Calculation of tax rates, collection of taxes and tax rebate programs, mitigation for properties in capped assessment classes, sale of lands for tax arrears, addition of fees and charges to the tax roll).

  • Oversees and maintains integrity and internal controls for all computer systems and payment processing systems related to property taxes; directs changes and enhancements to systems as required.

  • Establishes and monitors annual and budget forecasts; manages and promotes stewardship of financial and organizational resources.

  • Develops communication strategies regarding essential information to the public and others regarding property taxation and addresses the media as required.

  • Demonstrates support for organizational values and in particular, diversity, equity, inclusion, and respect for all people through policy development and implementation and interactions with stakeholders and individuals within the community.

  • Directs review of the City assessment base including analysis of growth and issues with respect to property valuations.

  • Acts as secretary, chair, and resource person for the Municipal Tax Sales Committee, for the disposition of land held by the Corporation.

  • Oversees the budgeting and accounting of tax related revenues and expenses and establishes the allowances for uncollectable taxes and deferred revenue related to tax appeals for year-end financial statements.

  • Meets with senior tax policy officials of the provincial government regarding the development of provincial legislation on property taxation.

  • Ensures compliance with the statutory requirements of the Treasurer as they relate to property taxation as established in Provincial Legislation and corporate policy.

  • Directs the operation of an effective and efficient tax billing, public information, accounting, payment processing, and collection system for City, including the associated cash handling system.

  • Oversees processing, receipt and accounting of grants and other municipal revenues.

  • Directs the preparation of the taxation revenue section of the annual financial statements, including year-end closing procedures.

  • Monitors legislation and government programs relating to taxation, assessment, grants and other revenue matters and ensures compliance with legislation.

  • Represents Finance and Corporate Services at standing committees, administrative, intergovernmental and other meetings as required.

  • Interprets legislation as it relates to taxation, assessment and other revenue matters in consultation with the City of London Legal Services.

  • Recommends tax accounts for write-off to the City Treasurer for approval by City Council.

  • Collaborates with Planning Services on the setup of Business Improvement Areas and directs the administration of BIA levies in accordance with Municipal Act.

  • Performs other duties as assigned or as delegated by the City Treasurer.



  • Completion of a four-year Honours University degree in Finance, Accounting, Commerce or equivalent, combined with a Chartered Professional Accountant (CPA) designation.

  • Seven to ten years of managerial experience, ideally within a municipal corporate setting, with specific experience in corporate finance, policy development, municipal taxation and revenue.

  • Demonstrated successful experience in supervising staff.


    Skills and abilities in the following areas are necessary:

  • Demonstrated achievement in successfully delivering completed multi-faceted, large-scale projects with active adherence to budgets and timelines.

  • Thorough knowledge of all Federal, Provincial, and Municipal regulations and standards related to the areas of responsibility including the Municipal Act, City policies and by-laws.

  • Solid understanding and knowledge of the social and economic base in London.

  • Focused analytical and strategic thinking and issue resolution skills, combined with a commitment to innovation and collaboration.

  • Demonstrated commitment to the values of the Corporation, including equity, inclusion, diversity, and related legislation including the Ontario Occupational Health & Safety Act and the Ontario Human Rights Code.

  • Leadership and human relations skills in order to direct, develop, motivate, and support personnel and hold personnel accountable to goals and objectives.

  • Outstanding interpersonal, communication, leadership and presentation skills with the ability to liaise with people from diverse backgrounds.

  • Excellent problem solving and conflict resolution skills, with the ability to effectively advance projects.

  • Excellent organizational and time management skills; ability to coordinate multiple competing interests within short time lines.

  • Advanced technical literacy with the Microsoft Suite of products, the internet and proficiency on a range of other computer software applications related to finance.


Compensation and Other Information


$113,833 to $154,841




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Application Contact Information

Company Name:   City of London
Application URL: Click here to apply online