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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Reference #: | 22900 |
| Position Type: | Contract |
| Location: | London, ON |
| Date Posted: | Sep 07, 2021 |
| Experience: | 1 Year |
| Education: | College Diploma (3 years) |
Job Description
With an international reputation for success, Western ranks as one of Canada's top research-intensive universities. Our research excellence expands knowledge and drives discovery with real-world application. Western also provides an exceptional employment experience, offering competitive salaries, a wide range of employment opportunities and one of Canada's most beautiful campuses.
Western’s Schulich School of Medicine & Dentistry is a leading Canadian centre of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and full time faculty and over 1,000 staff.
The Clinic Systems Support Coordinator (IT Helpdesk) provides support for Schulich Dentistry’s enterprise computer-based Dental Clinics Management System and any integrated technologies. The role reports to the Systems Administrator and will work with internal and external stakeholders to ensure that the clinic system is effectively implemented and used optimally to meet the needs of the dental school and those it serves. By understanding the relevant dental school processes and people, the Coordinator champions the optimal use of the system and coordinates and/or directly provides technical support, training, and end-user documentation to system users within Dentistry.
Qualifications
Education:
- 3 year Community College Diploma in Computer Information Systems, Business Administration, Information Technology or related field
- University degree in Information Systems & Technology, Business Administration and/or and Information Technology field is preferred
Experience:
- 1 year of experience providing technical support and customer service
- Experience in an academic dental environment is preferred
- Experience in a collaborative environment supporting enterprise systems is preferred
Knowledge, Skills & Abilities:
- Demonstrated skills and expertise in overseeing the implementation of software products/systems
- Ability to demonstrate a positive attitude and resilience when faced with setbacks
- Understanding of system and software quality assurance best practices and methodologies
- Proven ability to design and deliver training material to end users, including strong presentation skills with demonstrated ability to conduct training sessions
- Professional manner, tact, diplomacy and discretion in dealing with various stakeholders and colleagues
- Ability to establish and build healthy working relations and partnerships with clients, peers and external stakeholders
- Excellent troubleshooting and technical resolution skills
- Demonstrated ability to work independently and take initiative and follow through on work assignments
- Demonstrated oral and written communication skills and presentation to all levels of the organization (internal stakeholders up to senior management levels)
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment
- Advanced skills in Microsoft Office
Interested applicants are asked to visit: https://recruit.uwo.ca to apply online to job reference #22900, by midnight on September 20, 2021.
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.
Western’s Schulich School of Medicine & Dentistry is a leading Canadian centre of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and full time faculty and over 1,000 staff.
The Clinic Systems Support Coordinator (IT Helpdesk) provides support for Schulich Dentistry’s enterprise computer-based Dental Clinics Management System and any integrated technologies. The role reports to the Systems Administrator and will work with internal and external stakeholders to ensure that the clinic system is effectively implemented and used optimally to meet the needs of the dental school and those it serves. By understanding the relevant dental school processes and people, the Coordinator champions the optimal use of the system and coordinates and/or directly provides technical support, training, and end-user documentation to system users within Dentistry.
Qualifications
Education:
- 3 year Community College Diploma in Computer Information Systems, Business Administration, Information Technology or related field
- University degree in Information Systems & Technology, Business Administration and/or and Information Technology field is preferred
Experience:
- 1 year of experience providing technical support and customer service
- Experience in an academic dental environment is preferred
- Experience in a collaborative environment supporting enterprise systems is preferred
Knowledge, Skills & Abilities:
- Demonstrated skills and expertise in overseeing the implementation of software products/systems
- Ability to demonstrate a positive attitude and resilience when faced with setbacks
- Understanding of system and software quality assurance best practices and methodologies
- Proven ability to design and deliver training material to end users, including strong presentation skills with demonstrated ability to conduct training sessions
- Professional manner, tact, diplomacy and discretion in dealing with various stakeholders and colleagues
- Ability to establish and build healthy working relations and partnerships with clients, peers and external stakeholders
- Excellent troubleshooting and technical resolution skills
- Demonstrated ability to work independently and take initiative and follow through on work assignments
- Demonstrated oral and written communication skills and presentation to all levels of the organization (internal stakeholders up to senior management levels)
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment
- Advanced skills in Microsoft Office
Interested applicants are asked to visit: https://recruit.uwo.ca to apply online to job reference #22900, by midnight on September 20, 2021.
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.
