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Facilities Manager

Facilities Manager
Position Summary: The Facilities Manager provides oversight and leadership for the maintenance, cleanliness, safety, and overall operation of the London Children’s Museum’s physical space located inside 100 Kellogg Lane. This role ensures that all building systems, health & safety protocols, and vendor partnerships function at the highest standard, supporting an exceptional visitor and staff experience. The Facilities Manager supervises the Facilities Coordinator and custodial team and leads vendor and contractor relationships. Our new team member will identify with and exemplify our organizational values, which are: Listen Closely, Stay Curious, Be Awesome, Be Helpful, Dream Big, Include Everyone, and Have Fun.

Position: Permanent, full-time position at 37.5 hours/week; primarily daytime Monday-Friday; one weekend day per month, occasional evening and weekend work as required

Reports to: Executive Director

Key Responsibilities:
Building & Systems Oversight

• Manage building operations in a busy, high-volume, public-facing environment, ensuring safety, reliability, and a positive visitor experience.
• Oversee functionality of major building systems (HVAC, lighting, fire alarms, security).
• Ensure preventive maintenance schedules are followed and documented.
• Coordinate specialized repairs and renovations with contractors and service providers.
• Maintain high standards for the aesthetics and accessibility of all museum spaces.
• Make minor repairs as needed.

• Supervise and support the Facilities Coordinator and custodial staff (approximately 8 part-time staff members), including hiring, training, coaching, and scheduling.
• Ensure staff have the tools, resources, and direction needed to effectively complete their work.
• Ensure facilities task lists and training manuals are kept up to date.

• Ensure compliance with all health & safety regulations.
• Ensure monthly safety inspections are completed and corrective actions are taken in a timely manner.
• Maintain and train staff in emergency preparedness and evacuation procedures.

• Source and manage vendors for maintenance, pest control, cleaning services, etc.
• Negotiate contracts and monitor contractor performance.

• Develop and manage the facilities and maintenance budget.
• Oversee procurement and inventory of supplies, tools, and materials.
• Manage the work order system, ensuring timely resolution of maintenance requests.
• Maintain accurate records of inspections, repairs, and safety compliance.
• Coordinate building support for special events and programs.

• 5+ years of experience in facilities management, building maintenance, or a related role.
• Strong understanding of building systems, safety codes, and maintenance practices.
• Familiarity with health and safety legislation and Joint Health & Safety Committees.
• Proven leadership experience managing staff and vendors.
• Excellent organizational, problem-solving, and communication skills.
• Ability to work hands-on when needed and comfortable navigating between strategic planning and day-to-day tasks.

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