Events and Customer Service (CSJ)

Job Status: Seasonal contract, June 7 – Sept 4, 2026 

Compensation: $20.23 per hour (plus 4% in vacation pay) 

Number of Positions: 1 vacancy, contingent upon approval of Canada Summer Jobs funding  

Hours of Work: 35 hours per week including evenings and weekends 

Location: Fanshawe Conservation Area, London 

Application Closing Date: March 26, 2026 

 

Have you always wanted to work with the Upper Thames River Conservation Authority? Do you want to work with a dynamic team of experts committed to improving environmental health? We have great news – now is your chance! 

 

The Events and Customer Service position supports natural heritage and environmental programming, education programs, and recreational events at Fanshawe Conservation Area. This position also helps support the visitor experience and customer service team to enhance visitor experience, and assist with the development, implementation and coordination of programs and special events that align with the UTRCA’s strategy and vision. 

This role is contingent upon funding through the Canada Summer Jobs program, to be approved April 2025. Job offers will be made only upon confirmation of funding. 

 

Responsibilities 

• Assist with the creation and implementation of natural heritage and environmental programming, recreational events and education programs; 

• Work with the visitor experience and customer service team at Fanshawe CA to enhance guests’ enjoyment, safety and satisfaction during their visit; 

• Assist with updating Fanshawe Conservation Area website and social media; 

• Act as a host for events taking place at Fanshawe Conservation Area. Work with the Campers Association, Visitor Experience Specialist and community groups to provide support for special events; 

• Sell permits and register guests according to Conservation Authority policy; 

• Assist with the coordination of booking and monitoring internal programs and special events, external special events, programs and outdoor recreation day use rentals within the Fanshawe day-use area and event spaces 

• Provide administrative support for the Fanshawe CA special events and facility/equipment rentals following UTRCA policies, procedures and guidelines 

• Provide quality customer service to guests providing information regarding facilities, regulations, policies and the general Authority mandate; 

• Address customer concerns and complaints; 

• Assist staff when required to do so in other work areas of the Conservation Area. 

 

Qualifications 

• This position is funded through Canada Summer Job Program; therefore candidates must meet the following criteria: 

• Must be between 15 and 30 years of age (inclusive) 

• Must be a Canadian citizen, permanent resident or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act 

• Must be legally entitled to work according to the relevant provincial/territorial legislation and regulations 

• Post-secondary education in Environmental Studies, Recreation, Tourism and Hospitality, Event Planning or a related program; 

• Must be available to work flexible hours including evenings, weekends and holidays; 

• Ability to work varied shifts, including include days, afternoons, and weekends; 

• Ability to interact respectfully and effectively with a high volume of visitors each day; 

• Strong verbal and written communication skills; 

• Last, but certainly not least, passion, enthusiasm, and a willingness to learn. 

 

 Certifications, Memberships, Licenses 

• Valid Ontario Driver’s License  

• Valid CPR/First Aid Certificate 

 

Background Check Requirements 

• Successful candidates will be required to provide a satisfactory Current Criminal Records & Judicial Matters Check (CRJMC) prior to commencement of employment.  

 

Training and Benefits 

• Paid Health and Safety, as well as position-specific task training. We want you to succeed and work safely! 

• Give you free access to UTRCA Conservation Areas. 

 

Apply Now! 

To be considered, please submit your cover letter and resume to the UTRCA, in confidence, via: 

 

E-mail: jobs@thamesriver.ca 

Mail: 1424 Clarke Road, London, ON, N5V 5B9 

 

Please indicate the position title “Events and Customer Service, FCA” in the subject line of your email.  While we thank all applications for their interest in the position, only those applications selected for an interview will be contacted.   

 

We are committed to providing a diverse, inclusive, and equitable work environment that is free from discrimination and fosters belonging.  We encourage and welcome applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression. 

 

Accommodation is available and will be provided in all aspects of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation and as request by applicants.  Should you require accommodation in making an application, please contact UTRCA by phone at?519-451-2800?or at the email address above.   

 

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Conservation Authorities Act?R.S.O. 1990, c.?C.27, s.?18?(1) and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to: General Manager, Upper Thames River Conservation Authority, 1424 Clarke Road, London, ON N5V 5B9, 519-451-2800.