About us: Keyline is a family owned and operated business, our small but dynamic team is a perfect place to take on responsibilities not normally given at larger corporations. We work with various industries supplying safety product solutions to mitigate workplace hazards and keep people safe! This would be a great role for anyone looking to learn and grow their business acumen! .

Our work environment includes:

• Growth opportunities
• Flexible

Keyline is hiring a customer service representative to assist in managing our current customers' inquiries, questions and orders. As a customer service representative you will also be asked to process orders within our accounting system, assist with customer needs and assist sales with new growth opportunities for the business. To succeed in this role you need to be able to remain positive when working with clients requests or demands. Skills that will help you excel in this role include: experience with accounting/sales software, interpersonal skills and conflict resolution.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing products about the products we sell so that you can answer questions.
• Assisting sales with new product inquiries and sales opportunities to grow our current customer base.
• Processing orders, forms, applications, and requests.
• Updating management on customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process and how to improve on our current operations.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Comfortable using computers.
• Experienced working in a customer facing role
• Ability to learn new tasks
• Knowledge about Quickbooks Enterprise Accounting Software

Benefits:

• Dental care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• London, ON: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 1 year (preferred)
• QuickBooks: 1 year (preferred)

Work Location: In person