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Reference #: | COL00338-1200 |
Position Type: | Full-time |
Location: | London, Ontario |
Date Posted: | Apr 27, 2021 |
Job Description
Summary of Duties
Reporting to a Manager or designate, the Client Services Representative – Bilingual performs a variety of customer service, reception and support duties within the Social Services Division, primarily related to Ontario Works programs, in both English and French.
Work Performed
Provides excellent customer service to Ontario Works participants and other members of the public accessing services.
Utilizes client screening, appointment booking and other scheduling systems to collect client information, verify client/participant arrival to staff and assist in prioritizing and addressing customer needs. Assigns applicants to appropriate meeting space and provides other similar customer service support using established procedures. Contacts staff and managers as necessary related to appointment or to assist in addressing customer service needs within established procedures.
Maintains ongoing working knowledge of employment, training, and social services available within Social Services and the community. Provides information and general referral information about available services to participants in person, via mail or by phone.
May distribute cheques to correct payees in accordance with established procedures; distributes purchase vouchers, bus tickets and miscellaneous items to participants within designated customer service and resource areas.
Obtains and communicates prescribed information with participants or their representative concerning questions related to their eligibility, entitlement, and employment matters using provincial data base or other technology-based systems. Takes messages, provides basic routine information in response to inquiries, and relays messages to appropriate staff.
Provides support or information on use of computers and copiers/fax machines in designated resource areas to participants and general public. Receives information and documentation and routes to appropriate staff for action.
Reviews and transcribes agency invoices or other records into provincial or other database systems.
Updates and documents into provincial database information obtained from agency invoices relating to participant contact/progress.
Performs clerical duties such as processing Employment invoices, compiling basic statistical data, filing, sorting, record keeping, and handling mail.
Operates standard office equipment.
Performs related duties as assigned.
Performs all of the above work in English and French.
Qualifications/Experience
Completion of a Certificate in Office Administration or Business Fundamentals (equivalent to one year of post-secondary education) or equivalent.
Six months of related customer service experience working with the public.
Specialized Training & Licenses
Skills and abilities in the following areas are necessary:
Basic computer skills with knowledge of spreadsheets and word processing.
Keyboarding speed of 50 w.p.m. is required.
Demonstrated customer service skills, and the ability to work with all members of the public.
Compensation and Other Information
$38,061 - $55,722 (Level 7)
Other Information:
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
NOTE: Applicants will be expected to complete an assessment to confirm the ability to provide services in the French language.
NOTE: Applicants may be required to complete a job related test.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
Application Contact Information
Company Name: | City of London |
Application URL: | Click here to apply online |