About you

You’re a natural to leader. Combined with your Bachelors in Management and Organizational Studies, you have 1 to 3 years management experience, call centre knowledge and PMP would be considered an asset. You possess superior interpersonal skill, computer knowledge aptitude with advance customer service and problem solving skills.

Here’s what you need to be successful as a Manager, Legal Assistance:

• Relationship Management – you’re apt at building relationship and maintain effective working environment with them.
• Problem Solving – you have the analytical skills in achieving the best outcomes.
• Credibility and Ethics – your demonstration of confidence, willingness to be accountable for results, compliance with company policies, integrity / ethical behaviour.
• Documentation – your record keeping skills are immaculate and have the ability to capture the entire scenario in a few words.
• Communication – you are proficient in writing, reporting, speaking and listening to customers’ needs.

You know how to use a computer and are available to work in a high pressure role.

So what’s it like being a Manager, Legal Assistance?

About you in this role

You will work with a diverse team to capture customer request for legal assistance. Manage and monitor the inbound and outbound queue, the network of Lawyers and help report results to clients. You will train, coach and lead your team to operational goals and successes. Out of the box thinking and innovative minds are always welcome and demonstrate the ability to grow.

Does this sound like the role for you?

Why you’ll love working for us

Working here is about you and your customer. We give you the training, tools and time to do what it takes to help your customer. Why? Because we believe quality work is the best way to produce a profitable business, happy clients and happy employees.  

But that’s not all.

Our people make us successful so we like to take good care of them.

Here are some benefits of working with us:

•  Competitive benefits package
•  Casual environment
•  Complimentary Roadside Assistance
•  RRSP matching

If you want your work to be about helping people, you’re going to love it here. That’s what we’ve been doing since 1955 and we’ve had 60 years to get it right.

Here’s what to do if you think we’re a good fit:

• Fill out the online application! You’ll need to upload your cover letter and resume and answer a few questions related to your work history and availability.

A couple of notes about the application process:

• If you apply to multiple jobs, please use the same email address for all of them.
• If you have any trouble with the online application, contact recruiting.inquiries@sykes.com for some technical support.

We provide accommodation during the recruitment process for people with disabilities. If you require accommodation, please let us know in your cover letter.

Are you ready to talk to us about a career helping people?

Click here to apply