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Associate Director, Issues Management

by Western University

Reference #: 26764
Position Type: Full-time
Location: London, ON
Date Posted: May 18, 2022
Experience: 8 Years
Education: University Degree
Western University

Job Description

About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us
Western Communications staff seek to enhance, promote and protect the reputation of the university.

Responsibilities
Reporting to the Executive Director, Strategic Communications, the Associate Director, Issues Management will be responsible for managing the University’s reputational risk through the development and implementation of public communications strategies that include both media and broader stakeholder communications.  As a leader and a mentor, the Associate Director will provide leadership to staff and ensure rapid and strategic responses to issues and/or crises across the University.  The role will provide strategic advice and guidance to communications staff and leaders across campus in their dealings with the news media relating to issues management, and will work in collaboration to ensure responses align with the University’s strategic vision.  The Associate Director will also develop and execute proactive media strategies that protect the University’s reputation, and that strengthen the University’s brand in the process of addressing issues or crises.  This role has responsibility for ensuring the reputation of the University and its people is protected, and that issues management and related communications processes comply with relevant University guidelines.

Qualifications
Education:
-   Undergraduate Degree in Communications, Journalism, Media Relations or Related Program
-   International Association of Business Communicators or Canadian Public Relations Society designations would be an asset

Experience:
-   7 years' experience in communications management, with extensive experience in successfully managing complex and highly charged issues on behalf of a publicly visible organization
-   7 years' experience advising senior leaders, boards or other related stakeholders on issues management
-   3 years’ experience managing staff and projects
-   Experience in a post-secondary environment preferred
-   Experience as a Journalist or related Media role preferred

Knowledge, Skills & Abilities:
-   In-depth knowledge of communication tools including websites and social media platforms relevant to university populations
-   In-depth knowledge of theory and best practices in media relations and public affairs
-   Advanced ability to effectively communicate (orally and in writing) and lead discussions
-   Ability to establish and build effective working relationships and partnerships with senior leaders, colleagues, and external stakeholders
-   Ability to collaborate across internal and external boundaries to meet common objectives, improve outcomes and support work beyond one's own unit
-   Compelling and persuasive communication skills to engage individuals and teams inside and outside the University and convey strategic messages and respond to issues
-   Ability to deal confidentially with information that has financial, political, regulatory and reputational implications
-   Critical thinking and analytical skills to assess complex higher education issues of concern to stakeholders, including the media, the public, and prospective donors
-   Ability to draw on diversity of skills, backgrounds and knowledge of people to achieve more effective results
-   Ability to provide guidance, support and feedback in a way that is positively received
-   Leadership skills with the ability to inspire employees and develop a shared vision to lead a team to excellence
-   Project management skills to align projects with strategic goals and operational objectives

Application Process
Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #26764 by midnight on June 5, 2022.

Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Please Note:
Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
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Job Location

London, ON

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