Case Management Assistant, Youth Opportunities Unlimited

(Maternity Leave Contract until October 27, 2023)

Youth Opportunities Unlimited is seeking qualified candidates for the contract position of Case Management Assistant. This position performs a variety of clerical and administrative support to the Career Services team and reports to the Youth Programs Team Leader. Qualified candidates possess exceptional computer, communication and organization skills, a high degree of initiative, work well in a fast paced and dynamic environment and hold values that match our corporate vision and values.

Responsibilities:

· Serving as the primary data entry support person to the employment counsellor and job developer teams

· Entering participant and employer information and contract forms into a case management system

· Recording case notes into internal client tracking software where applicable

· Acting as the main liaison between Ontario Works and employment counsellors to provide information and ask questions about shared clients

· Compiling monthly invoice for Ontario Works including providing budget and statistical updates to management

· Cross-referencing database and information management systems according to established procedures to assist with case management and invoicing

· Scheduling reminders for follow ups and directs client referrals to employment counsellors

· Performing other clerical functions including word processing, filing, and sorting

· Requesting, conveying, directing, and recording client and public information on the telephone, via email, and in-person as directed

· Locating files and/or background information for staff

· Providing reception coverage as needed

· Performing related duties as assigned

Qualifications:

· Post-secondary degree/diploma in business or office administration, public administration, or a combination of relevant work experience and education

· 2 years’ experience using case management/client tracking software

· Highly organized and flexible person to manage multiple tasks, meet targets and strict deadlines

· Proficiency in the use of Microsoft Office 365 as well as other on-line software programs are required vs. Excellent computer skills including intermediate level knowledge of Microsoft Word and Excel

· Working knowledge of Webtracker and CaMS an asset

· Ability to build relationships, persuade, manage conflict and work with diverse clients (unrelated)

· Ability to perform data entry tasks and file management with high degree of accuracy

Applications must be received no later than: Sunday December 11, 2022 at 11:59 PM

Please submit a resume and cover letter to: Justin McGuire, Employment Team Leader

Applications should be submitted electronically in MS Word format or PDF as one document.

We thank all applicants however only those selected for an interview will be contacted.

Youth Opportunities Unlimited is an equal opportunity employer that values the richness of a diverse environment. Youth Opportunities Unlimited is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) and the Integrated Accessibility Standards Regulation 191/11. Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, they are invited to communicate and discuss their requirements with YOU contact noted above.