Job Title: Vacation Coordinator

Hours: 40 Hours/Week – Wednesday – Sunday 9:00am – 5:30pm EST
*5 week training period will be Monday - Friday 9:00am – 5:30pm EST

Pay: $17.00 per hour

Start Date: May 10th, 2021

Who We Are

Since 2005, David’s Vacation Club Rentals has been serving as an Intermediary between Disney Vacation Club owners who are looking to rent their unused Vacation points and guests looking to stay in Deluxe accommodations on Disney property for a lesser cost than booking with Disney directly. We are proud to have an extremely high customer satisfaction rating, A+ score with the Better Business Bureau, and are certified with the Travel Industry Council of Ontario.

2020 presented our company with unique challenges, but we have risen to the occasion and have been successfully working from our home offices for over a year.

We are currently working remotely, with a view to eventually return to our office in London, Ontario. At this time we are focused on hiring locally, however, well-matched candidates from further afield in Southwestern Ontario may be considered.

Career Opportunity

In this unique and exciting role, you will be working within a team to facilitate a match between Disney Vacation Club owners with guests looking to stay on Disney property, as well as assist with any inquiries our clients may have about the rental process, the point system, or anything else Disney related. Communication with guests will be handled via inbound phone calls, e-mails, live chat and social media platforms.

The Ideal Candidate

• You are an enthusiastic individual who is passionate about delivering the ultimate customer service experience
• You are able to absorb new information and apply what you’ve learned quickly
• You enjoy taking on new challenges and problem solving
• You are efficient with independent projects as well as working as a team
• You are proficient with computers and comfortable with telephone calls
• You are an eager learner and adaptable
• You possess excellent time management skills
• You are comfortable working in a remote environment, maintaining communication through Slack, e-mail, telephone and zoom videoconferencing
• Travel Industry experience and TICO certification is an advantage but not required

Perks of the Position

• Comprehensive Benefits
• No Sales Goals
• Casual Dress Code
• Home/Work Life Balance
• Comprehensive Benefits
• Group RRSP
• Themed/Party Days
• Room for Growth

Requirements

• Personal laptop/desktop computer with webcam (Local candidates will be provided with a full desktop computer where required, as well as a telephone handset ).
• Candidates are responsible for ensuring they have access to a reliable internet connection
• Able to work overtime as required
• Wednesday to Sunday schedule including Holidays *5 week training period will be Monday - Friday 9:00am – 5:30pm EST

Please submit your cover letter and resume. We thank all applicants for their interest, however, only successful candidates will be contacted for an interview.

Interviews will take place via Zoom.

Expected start date: May 10, 2021

Job Types: Full-time, Permanent

Salary: $17.00 per hour