Summary of Duties

Reports to the Supervisor of Customer Service – City Clerk’s Office. Performs reception and clerical duties for the City Clerk’s Office. Responsible for providing first point of contact in person, by phone and email.

Work Performed

Processes applications for lottery licenses, dog and cat licenses, and liquor licenses and maintains all records and documentation associated therewith.

Assists the Supervisor of Customer Service – City Clerk’s Office with checking lottery license reports and related documentation to ensure all information is reported and that the information is accurate.

Receives and verifies documents related to the registration of deaths and the issuance of marriage licenses, and maintains an index of those registrations.

Answers the City of London webmaster inquiries and main information telephone line to provide general information about City programs and services and/or transfers callers to the appropriate employee in the organization.

Distributes, collects and processes all internal and external mail.

Greets the public who enter City Hall and provides general information about City programs and services and/or directs the public to the appropriate section of the corporation.

Receives and responds to public inquiries relating to the issuance of licenses, the registration of deaths and issuance of burial permits, the issuance of marriage licenses and boulevard parking applications/renewals at the counter, by telephone, or in written form.

Assists with the processing of applications for and renewals of boulevard parking agreements.

Assists the Manager of Licensing and Elections in performing clerical duties with respect to the processing of accounts.

Receives, records and balances City Clerk’s Office cash receipts.

Prepares letters, reports and statements related to Vital Statistics and Licensing.

Assists with various administrative roles of the City Clerk’s Office.

Conducts tours of City Hall for outside organizations.

Provides assistance during the municipal elections as required.

Performs related duties as assigned.

Qualifications/Experience

One year of a two year Community College Office Administration Diploma.

Six months to one year related experience.

Specialized Training & Licenses

Skills and abilities in the following areas are necessary:

Typing speed required is 50 w.p.m.

Demonstrated proficiency in word processing, spreadsheets and various software.

Compensation and Other Information

$36,112.00 to $52,459.00 (Level 6)

This is a permanent position being filled on a temporary basis up to 18 months. 

Current hours of Work

Six Week Rotation Schedule:

o Week 1 – Mon - Fri 8:30 am - 4:30 pm
o Week 2 – Mon, Wed, Thur, Fri 8:30 am - 4:30 pm and Tue 10:00 am - 6:00 pm
o Week 3 – Mon - Fri 8:00 am - 4:00 pm
o Week 4 – Mon - Fri 8:30 am - 4:30 pm
o Week 5 – Mon - Fri 8:30 am - 4:30 pm
o Week 6 – Mon - Fri 8:30 am - 4:30 pm

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.