Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, Ontario |
| Date Posted: | Apr 20, 2017 |
| Experience: | 3 Years |
Job Description
Position Summary
The Administrative Sales Support Representative is responsible for supporting the inside and outside sales teams with various administrative duties as well as Customer Service responibilities. The role includes order taking and entry of accounts as required, responding to specific customer requests for information as well as the follow up of new products and customer special requests. This position also assists our clients in understanding the clinical applications and related techniques for the products we sell, along with informing them of new product and technique development, up-coming seminars, conventions and events as needed.
Specific Accountabilities
Administrative Duties:
- Order entry of all online, international, school, and institution orders as well as trade show orders as needed.
- Shipping sales support and promotional materials and other sales shipping requests as needed
- Scanning and filing trade show and continuing education course orders.
- Repair and loaner processing. This includes shipping to customers and appropriate paperwork (RMA’s) needed for Vendor.
- Ability to Perform Various Computer Applications
Providing Superior Customer Service :
- Answer incoming calls on an overflow basis
- Making outbound calls to promote / follow up on products and upcoming Continuing Education events as needed.
- Probing for opportunities to increase product usage, sell additional products and plant seeds for new products by understanding the clients needs with our sales process is needed
- Inform our clients of any upcoming seminars, tradeshow and workshops
- Provide technical assistance and provide information to our clients on our products.
- Handling of customer orders, complaints and returns.
- Continuous Education and Self learning is an important part of this role.
- Understanding and learning about techniques being used in our clients office to insure they are using the products correctly and probing for more product usage
- Clients are educated on clinical techniques of all products or informed of where this information is available.
- Providing accurate information or finding the correct information to offer our customers.
Qualifications
- Post-secondary education or equivalent experience.
- Strong computer and organizational skills.
- Team player.
- 3 years of Customer Service Experience
- Strong attention to detail and strong organizational skills.
- Demonstrates integrity and ethics; sets a personal example.
- Services customers by meeting their needs and focusing on customer satisfaction.
- A strong training focus that results in successfully developing and motivating people.
- The ability to work well and build co-operative relationships with people at all levels.
Please submit Resume and Cover Letter to:
ylesmeister@clinicalresearchdental.com
