Summary of Duties

Reporting to the Manager, Innovation & Continuous Improvement, the Specialist, Continuous Improvement supports continuous improvement projects and initiatives; coordinates the implementation of continuous improvement methodologies; monitors related projects throughout the organization; and supports Agencies, Boards and Commissions adopting process improvements. 

Work Performed

• Coordinate the implementation of Continuous Process Improvement (CPI) projects across the organization.
• Serve as project support; work with key stakeholders within and across the organization to identify and ensure documentation of Service Area process improvements.
• Provide advice, consultation and facilitation while working with Service Areas and Project Teams to ensure the CPI projects align with the Council’s Strategic Plan.
• Develop a detailed project plan to monitor and track progress on all CPI projects to ensure that the scope and direction of each project is on schedule.
• Provide advice regarding strategies to resolve project issues and ensure timelines are met.
• Create and maintain standard project documentation resulting from CPI.
• Provide input on utilization of resources, work flow, and operational procedures to increase efficiency, productivity and capacity while improving service delivery.
• Make recommendations for Service Area program improvements using Continuous Improvement methodologies such as Stakeholder Engagement, Process Mapping, Project Charter and Root Cause Analysis.
• Assist with the planning, implementation, facilitation, execution and follow-up with approved CPI projects.
• Assist with daily management by implementing and initiating visual management, daily huddles, and standard reporting.
• Review and assess performance metrics, progress on milestones and deliverables of continuous process improvement initiatives.
• Coordinate and/or prepare reports and/or presentations (monthly/quarterly/annually) under the direction of the Manager, Innovation & Continuous Improvement.
• Assist with reports to Senior Leadership Team and Operations Management Team on a quarterly basis, or more often as may be required.
• Maintain an understanding of the business and service objectives of the Innovation and Continuous Improvement Office.
• Assist with the ongoing development and delivery of related training and development programs in continuous improvement and Lean strategies

Qualifications/Experience

• Completion of a Degree or Community College Diploma in a related field, such as engineering, technology, information technology, or business.
• Certification in process improvement methodologies, such as Green Belt or Lean Six Sigma.
• Five years of experience in project management utilizing process improvement strategies.

    Skills and abilities in the following areas are necessary:

• Demonstrated ability to apply mathematical, statistical, and analytical skills in the resolution of real world business issues.
• Demonstrated effective verbal and written communication skills.
• Demonstrated excellence in strategic and conceptual thinking skills.
• Demonstrated facilitation, problem solving and leadership skills.

Compensation and Other Information

$76,888 to $104,260

This is a permanent position being filled on a temporary basis for up to 18 months.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.