Summary of Duties

Reports to Manager and is responsible, through management and supervision for the integrity, reliability and compliance requirements for the Administration of the Messaging Infrastructure which includes the Mobile Messaging environment. Supervisory duties to include ITS teams.

Work Performed

• Manages and supports the health of the infrastructure for Microsoft Exchange, MDM and Office 365.


• Responsible for ensuring reliable Exchange and MDM based messaging and collaboration availability and security to include administration of the Exchange Online, messaging filtering, and error log tracking.


• Responsible for ensuring configuration of Exchange / MDM server security through secure access, monitoring, control, and security evaluations.


• Maintains quality service by establishing and enforcing organization standards.


• Manages, reviews, assigns, delegates and directs the work functions of employees.


• Responsible for coordinating, and enforcing systems, policies, and procedures.


• Undertakes corrective action with respect to employees in conjunction with the Manager and Human Resources.


• Provides information, orientation, training, instruction and supervision as required to assist employees in performing their work functions.


• In conjunction with the Manager and Human Resources, maintains working relationship with the union by following the terms of the collective agreement.


• Responsible for design and development of the message archiving, retrieval, and deletion according to best-practices for maintaining regulatory compliance.


• Develops implements, maintains and ensures change management for messaging environments.


• Anticipates, mitigates, identifies, responds to, and resolves problems affecting messaging systems performance, efficiency, and availability.


• Participates in the review and adherence in the overall ITS governance.


• Manages and/or participates in projects in various roles and responsibilities.


• Conducts performance management reviews of project resources.


• Conducts and/or assists in the performance management and evaluation of employees.


• Conducts investigations (including MFIPPA, employment, corporate policies etc.) as well as documents findings and provides written/verbal reports as required.


• Conducts analysis and evaluation of current and future needs for messaging systems, departmental needs and employee requirements.


• Involved in the integration and implementation of messaging services with other communication systems and Corporate Applications.


• Contributes to team effort by accomplishing related results as needed.


• Performs other duties as assigned.


 

Qualifications/Experience

University Degree in Computer Science or three year Post Secondary Business Information Systems Diploma, or equivalent.

Specialized Training & Licenses

• A minimum of 5 years of experience in managing Microsoft Exchange Infrastructure, technical systems experience preferably on internal support of Windows based Client/Server Systems, LANs and network communications is required.


• Detailed knowledge of Messaging Platforms such as Exchange and MDM Solutions.


• Microsoft Certification, preferably MCSE - Messaging.


• Supervision, Coaching.


• ITIL Foundation – an asset.


 

Compensation and Other Information

$76,888 to $104,260

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