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Location: | Brampton, ON |
Date Posted: | Jul 09, 2021 |
Job Description
We are currently recruiting for an Applications Engineer for our Brampton, ON client!
The Applications Engineer acts as the primary technical point of contact for both external and internal customers. They provide industry leading technical and customer service while building and enhancing positive customer relationships. The incumbent is an expert about the various products and services offered by our client and uses sound judgment to determine the most effective approach in handling customer inquiries, concerns and complaints in a timely fashion. The Applications Engineer also develops and maintains excellent internal relationships to ensure the industry leading customer experience.
What You Will Do
- Representing our client as the first point of contact for external and internal customer technical inquiries.
- Respond quickly to inbound inquiries from customers regarding the Company’s products and services.
- Investigate and resolve customer complaints, issues and problems, and coordinate with others, internally and externally, as needed to ensure customer satisfaction. Escalating more difficult and/or contentious calls and inquiries to appropriate parties for resolution.
- Provide services and sales assistance; process quotes, orders, drawings, technical information accurately and efficiently on behalf of customers.
- Build and maintain a positive customer experience by providing consistency and excellence in technical customer service, and by helping to achieve sales, customer service and quality goals.
- Identify opportunities to cross-sell and up-sell products and services, and close sales.
- Develop and manage effective internal and external working relationships by partnering with other departments, subsidiaries, external vendors, suppliers and distributors to ensure smooth and efficient processes, effective problem resolution and a positive customer experience.
- Perform various administrative tasks, including maintaining and updating hard copy and electronic files/records. Maintain accurate tracking of customer interactions, including original customer inquiries, actions taken to resolve and follow-up.
- Remain current on guidelines, policies, procedures, products and services.
- Attend and participate in training, coaching and orientation sessions, as needed.
- Identify and report on trends in customer inquiries and issues.
- Contribute to the development of new methods and techniques to improve the customer experience.
- Participate in special projects such as customer notifications and mailings, product recalls, and special customer appreciation events and promotions.
What You Will Bring
- Good verbal & written communication skills
- Willingness to work extra hours if required & stay away overnight if needed
- Good mechanical background
- Relevant mechanical engineering qualifications, e.g. apprenticeship/HNC/Degree
- Laptop computer, appropriate measuring/inspection equipment
- Previous experience of working with industrial drive systems, power transmission products (gear boxes, VFD’s, motors)
- Previous experience of working in service with similar business
- Microsoft Office applications (Excel, Word, Outlook)
Application Contact Information
Company Name: | Prime Management Group Inc. |
Contact Name: | Jay McKillop - Sr. Recruitment Specialist |
Telephone: | 519 672 7710 |
Email Address: | jaym@pmg.on.ca |
Application URL: | Click here to apply online |