Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Jun 14, 2021 |
| Experience: | 2 Years |
Job Description
COMPANY OVERVIEW
The London Small Business Centre is a NPO that provides thousands of entrepreneurs with the training and support necessary to start and grow successful businesses. From concept, through start-up and early growth stages of business, the Centre is a one-stop source for information, guidance and professional advice on starting and running a successful business.
JOB DESCRIPTION OVERVIEW – Communications and Engagement Specialist
PURPOSE OF THE JOB
The Communications and Engagement Specialist is the primary contact for email, telephone and walk-in clients using the Centre for the first time, and provides communications and marketing support, to promote the Centre’s services and programs. This role is ideal for a recent graduate!
RESPONSIBILITIES
PRIMARY OBJECTIVE
To provide:
JOB SKILLS & SPECIALIZED KNOWLEDGE
REQUIRED EXPERIENCE
WHAT’S IN IT FOR YOU?
An opportunity to work with a dynamic team, who are passionate about helping individuals pursue their goal of small business ownership and enhance their quality of life.
As a small organization, all staff must be versatile and be willing to lend support wherever needed. The result is a team who depend on each other and appreciate one another for their respective strengths and efforts.
Compensation: Competitive wages and benefits
Monday to Friday, 8:30am-5:00pm. (8:30am-4:30pm in off peak season)
Due to Covid-19 restrictions and an abundance of caution, the SBC is currently closed to the public. Staff are working remotely to deliver services using various online mediums. As Covid-19 restrictions are lifted, this position will be an in-office role.
We are an inclusive organization and welcome candidates from all walks of life.
If you require accommodation during any step of the application process, please contact us directly.
Interested candidates: please send your resume and cover letter to jsimas@sbcentre.ca in Word or PDF format.
We thank all applicants in advance, however, only those selected for an interview will be contacted.
The London Small Business Centre is a NPO that provides thousands of entrepreneurs with the training and support necessary to start and grow successful businesses. From concept, through start-up and early growth stages of business, the Centre is a one-stop source for information, guidance and professional advice on starting and running a successful business.
JOB DESCRIPTION OVERVIEW – Communications and Engagement Specialist
PURPOSE OF THE JOB
The Communications and Engagement Specialist is the primary contact for email, telephone and walk-in clients using the Centre for the first time, and provides communications and marketing support, to promote the Centre’s services and programs. This role is ideal for a recent graduate!
RESPONSIBILITIES
- Receive telephone, electronic and walk-in inquiries about the Centre’s various services, address FAQs and direct clients to the appropriate staff and resources.
- Provide administrative support for seminars, workshops and special events.
- Manage Centre’s online presence, including social media; website and newsletter content updates; and email promotions.
- Assist with program administration, including correspondence with clients and volunteers.
- Provide data entry support, using Zoho CRM.
- Identify and report trends in visitors and seminar attendance.
- Research and compile information
- Maintain Centre handouts and information guides.
- Actively contribute and participate in SBC events.
- Occasional evening work may be required.
- Daily duties may fall under the guidance of senior administrative staff.
PRIMARY OBJECTIVE
To provide:
- A seamless, pleasant and helpful experience to all clients
- A positive brand and image
- Strong client retention and engagement
- Timely and efficient administrative support
JOB SKILLS & SPECIALIZED KNOWLEDGE
- Must work well under pressure, be able to juggle many projects simultaneously and adapt to changing priorities.
- Standard office procedures and administrative skills.
- Excellent oral and written interpersonal communication skills.
- Computer proficiency in Microsoft Office 365 Suite, and video meeting platforms.
- Creator experience in Adobe Creative Suite, Canva, or similar applications.
- Social media engagement experience and etiquette
- CRM and data entry skills
REQUIRED EXPERIENCE
- Minimum: 2 years progressive customer service experience
- Preferred: Post-secondary education in marketing, communications, and administration.
WHAT’S IN IT FOR YOU?
An opportunity to work with a dynamic team, who are passionate about helping individuals pursue their goal of small business ownership and enhance their quality of life.
As a small organization, all staff must be versatile and be willing to lend support wherever needed. The result is a team who depend on each other and appreciate one another for their respective strengths and efforts.
Compensation: Competitive wages and benefits
Monday to Friday, 8:30am-5:00pm. (8:30am-4:30pm in off peak season)
Due to Covid-19 restrictions and an abundance of caution, the SBC is currently closed to the public. Staff are working remotely to deliver services using various online mediums. As Covid-19 restrictions are lifted, this position will be an in-office role.
We are an inclusive organization and welcome candidates from all walks of life.
If you require accommodation during any step of the application process, please contact us directly.
Interested candidates: please send your resume and cover letter to jsimas@sbcentre.ca in Word or PDF format.
We thank all applicants in advance, however, only those selected for an interview will be contacted.
Application Contact Information
| Company Name: | Small Business Centre |
| Email Address: | jlai@sbcentre.ca |
| Company Website: | http://www.sbcentre.ca |
