On behalf of our valued client in London, we are recruiting for a Customer Support Analyst. This is a contingent-to-hire position.

Duties and Responsibilities:

• Triage incoming email and distribute accordingly
• Answer questions and investigate issues, such as payments, reports, invoicing, etc.
• Keep client documents updated
• Provide recommendations for changes
• Set up external/internal meetings as required to ensure an issue/proposed solution is fully understood
• Attend project meetings for changes and fixes
• Work closely with cross functional teams  to resolve more complicated issues and determine solutions
• Shadow with other departments to gain a an excellent understanding of the business/new requests
• Provide training to teammates where applicable
• Look for ways to gain efficiency within the team

Job Qualifications:

• One year of previous experience as a Customer Support Analyst
• Attention to detail
• A thirst for knowledge
• Passionate about customer service
• Organized
• Excellent analytical skills
• Excellent communication skills, both on the phone and via email (80% e-mail, 20% phone)
• Ability to think outside the box
• Adaptable to change
• Not afraid to question the way we do things
• Good leadership skills
• Intermediate Excel
• Bilingual an asset

Salary: $17/hour

Please send an up to date resume to London@srghr.com and address “Customer Support Analyst” in the subject line of the e-mail. Resumes must be sent in Microsoft Word, Notepad, or PDF format only.
In Person: 114-700 Richmond Street, London
Email: london@SRGhr.com
Online: http://www.SRGhr.com
Fax: 519-668-6859
 
We thank all applicants for their resume, however only qualified resumes will be contacted for an interview.
 
Accommodation is available in all aspects of the recruitment process. If accommodation is required applicants should make this known in advance.