Job Description:

Supervise staff to perform tasks effectively to achieve business goals.  Plan, control, strategize and analyze forecasts and other pertinent MIS.  Administer human resources related functions such as interviewing, hiring, corrective action, salary actions, promotions etc.  Execute all feedback, training, incentives etc. in order to maximize customer service and sales efforts.  Must be able to motivate team to achieve optimum results in productivity, quality and performance.  Must be able to develop staff.  Provide leadership and guidance to approximately 20+ staff members to accomplish overall objectives by: implementing/utilizing performance measures to provide feedback, managing against performance standards, understanding policy/regulations, and communicating with customers daily at a supervisory level.  Other duties as required. 

Qualifications:

BA/BS degree or equivalent training/experience - three plus years of related business experience including at least one year supervisory experience - Proven leadership skills, leading groups or teams - strong supervisory and basic management skills - Ability to link team objectives and business results - experience with conflict resolution and problem solving - strong written, verbal and analytical skills;  Strong communication and interpersonal skills - basic PC skills including word processing and spreadsheets (Word/Excel) - Experience in organizing and assigning daily work tasks - basic understanding of call center environment and company policies and procedures - proven ability to train and motivate staff;  Demonstrated customer satisfaction skills - experience interviewing, writing appraisals, performance management and training.