Join us at TeleTech where our fun, fast-paced team has been providing global telephone support and business solutions since 1982.  Our primary goal is to help our clients satisfy the business needs of their customers.  Come join our team of incentive-driven professionals today and enjoy great financial rewards, outstanding opportunities for career development and so much more!

We are currently seeking a full-time Operations Supervisor for our location in London, Ontario. 

Qualifications:

• University degree, college diploma or equivalent work-related experience
• Minimum 2 years supervisory experience, preferably in a call center environment
• Flexibility required to work shifts within a 24/7 environment, including statutory holidays
• Proven and demonstrated leadership skills
• Proactive, positive, enthusiastic, flexible
• Excellent communication and problem-solving skills
• Excellent interpersonal skills and ability to motivate, coach, and counsel people
• Responsive and adaptive to change
• Ability and aptitude to recognize potential problems, unfavorable trends, and areas needing development
• PC literate (Windows/DOS, Excel, word processing, screen navigation)
• Excellent time management and organizational skills

Responsibilities:

Responsible for coaching Technical Support Agents, and ensuring the highest level of quality service to our customers.  Build team cohesiveness through staff meetings and communication.  Maintain quality standards of the team through monitoring, coaching and training.  Ensure employees have a clear understanding of performance expectations and provide feedback, recognition and counsel.  Analyze employee performance and prepare monthly performance analysis reviews.  Administer and enforce all applicable Company policies and procedures. Maintain open communication between management, other supervisors, other departments, and all employees.

We offer an excellent compensation and benefits package, including extended health and dental, tuition reimbursement, RRSP contribution plan and more!

Qualified candidates should forward their resume and cover letter to [email protected] in MS Word format.

Please reference the position title in the subject line.  The closing date for this position is January 27, 2006 at 4:00pm.  Late applications will not be accepted.

We appreciate all applications, however, only those selected for an interview will be contacted. 

An Equal Opportunity Employer, TeleTech values a diverse workforce.