Communications Operator

by London Police Service

Position Type: Temporary
Location: London, ON
Date Posted: Jan 13, 2021
London Police Service

Job Description


LONDON POLICE SERVICE
Position:                               Communications Operator
Status:                                   Temporary, Full-Time
Starting Salary:                   $81,407
Application Deadline:        January 28, 2021

 
 
 
Working within the London Police Service’s Support Services Division, Communications Section members work 24/7 answering calls for service from the London community.
 
Duties and Responsibilities
 
  • Efficiently and calmly receive 911 sessions for emergency service, transferring to the appropriate emergency service;
  • Enter calls for service in CAD in relation to 911 sessions and non-emergent calls that are transferred in from other areas;
  • Maintain communications via voice and/or data with patrolling police units, assisting and recording information, and notifying support agencies as required;
  • Immediately notify a supervisor of all major calls for service, calls requiring media notification, personnel change notifications, equipment malfunctions, and any other situation requiring a supervisor’s attention;
  • Notify all appropriate emergency and support agencies of pertinent information with respect to street closures, blocked railway crossings, severe storm warnings, and other situations as required;
  • Be proficient in the use of CAD, Versaterm, Radio, Meridian/Nortel/Avaya phones, TTY, Spilsbury, Media Works, Text to 911, Kloud, SIT, Star Chase, downtown cameras, and the weekly CAD/computer reboot;
  • Answer all external and internal lines, including the supervisor’s line when required;
  • Adhere to all LPS Procedures, Orders and Directives; and
  • All duties as assigned within the core competencies.

Requirements
 
  • Secondary school diploma;
  • Ability to deal effectively with persons in crisis and work in a stressful environment that requires problem solving, judgment, conflict resolution, communication, teamwork and co-operation;
  • Excellent multitasking skills with the ability to prioritize tasks; and
  • Ability to work rotating shifts including days, nights, weekends, and holidays.
 
Applicants will be required to undergo skills-based testing.

Application Process:

Please refer to the “How to Apply” page on our website for application instructions.  
 
We thank all applicants for their interest in the London Police Service; however only those selected will be contacted.
 
Accommodations are available for applicants with disabilities. If you require accommodation throughout the recruitment process, please contact Human Resources at 519.661.5660.
 
The London Police Service is located in southwestern Ontario, Canada. We have over 800 members (officers and civilians) and we proudly serve over 380,000 residents in the City of London. Our mission is to ensure the safety and well-being of London’s communities and our goal is to have a membership that is representative of the diverse London community.