Customer Service - Summer Student

by Greater London International Airport Authority

Position Type: Student Job
Location: London, ON
Date Posted: Apr 01, 2026
Greater London International Airport Authority

Job Description

Summary:

This is a summer position for customer service/airport operations, supporting and working with the Airport ACE/SOC Terminal team. This position has shift work, with potential for early mornings or late evenings.  We are currently looking for students for employment from mid-May to mid-August. This position averages 40 hours a week with a pay rate of $20.00/hr.

Job Specific Responsibilities:
  • Reporting to Terminal Supervisor or designate
  • Welcome visitors and passengers to the airport, providing courteous assistance throughout the terminal. Including assisting passengers with accessibility requests.
  • Maintain high situational awareness, addressing potential issues and resolving them, or reporting them to the relevant department.
  • Act as the voice of the customer, advocating for service improvements and quality delivery at the airport.
  • Answer phones, alarms, and coordinate the dispatch of the appropriate personnel should a response be required.
  • Conduct daily facility inspections, including troubleshooting system checks for common-use computers and baggage belts. Assist with terminal tours for groups as directed.
  • Respond to unruly passengers, resolve complaints, and ensure a smooth operational environment
  • Assist in security investigations as required and ensure compliance with emergency response plans.
  • Maintain awareness of airport safety regulations, ensuring readiness of emergency personnel and procedures.
  • Assist in maintaining the overall cleanliness and appearance of the airport property and spaces.
  • Assist with and support community events at the airport, such as airshow, concert, charity walks, women in aviation, plane pull, etc.
  • Other duties as assigned.

Qualifications/Skills Required:
  • Ontario Grade 12 or equivalent.
  • Ontario G driver’s license or equivalent.
  • Transport Canada security clearance, a restricted radio operator permit, and an airside vehicle operator’s permit are to be completed at the employer within 30 days of hire.
  • Strong communication skills and the ability to interact effectively with diverse stakeholders, including passengers, tenants, contractors, and security personnel.
  • Ability to remain calm and decisive in high-pressure situations.
  • Must be able to work in a fast-paced environment, prioritizing multiple tasks effectively.
Join us in creating a safe, welcoming airport experience!
 
Email resume to: hr@flylondon.ca

Address: GLIAA - Human Resources, 10 Seabrook Way, London, ON N5V 3B6

Apply by April 17th

Only selected candidates will be contacted.
No phone inquiries.