StarTech.com Ltd. is a leading manufacturer of hard-to-find connectivity and technology parts that complete business solutions.  Founded in 1985, we are a privately owned Canadian company, based in London Ontario with a business in Hong Kong and operations in Columbus, Ohio and Northampton, England.

StarTech.com is a leader in our targeted product markets in North America and Europe and is growing rapidly internationally. We were named an INC 5000 honoree in the United States for the past three years recognizing us as one of the fastest growing private companies. In 2009, StarTech.com was also named one of the 50 Best Small and Medium Employers in Canada.

Our customers love doing business with us because we provide exceptional customer service with lifetime support and exclusive online resources that saves them time and money.

We are currently seeking a Technical Support Representative to join our the Customer Service/Technical Support team. 

As a Technical Support Representative you will efficiently provide product solutions, assist with technical product difficulties and issue resolution to both internal and external customers. 

The successful candidate will do the above by:

• Having working knowledge of our website and be able to provide accurate information to customers by telephone, email, chat and fax
• Being knowledgeable about StarTech.com products, warranties and technologies to influence customer retention
• Resolving product or service problems by clarifying the customer’s complaint; determining the causes of the problem; selecting and explaining the best solution; expediting correction; scheduling follow up to ensure resolution
• Recommending potential products or services by collecting customer information and analyzing
• Communicating & escalating technical product issues and technology gaps in the marketplace
• Acquiring and maintaining professional and technical knowledge by attending training sessions provided by StarTech.com and working with peers. Also by proactively reviewing professional publications and other technology focused knowledge bases

 The ideal candidate will have a post-secondary education in Computer Systems Technology or related program.  

Other requirements include:

-     Strong Microsoft Office Skills, particularly Word, Excel and Outlook

-     Experience using Call Center software, preferably NEC Unified Communications Software

-     Excellent written and verbal communication skills

-    Excellent project management skills and detail orientation with the ability to multi-task in a fast-paced, deadline-oriented environment

-     Ability to work in a collaborative, team-oriented environment

-     Knowledge of the IT industry and IT products

If you want to join a successful, growing and dynamic entrepreneurial company that provides competitive compensation and benefits, please submit your resume and salary expectations in confidence by applying on-line directly to www.startech.com

We appreciate all applicants however only those selected for an interview will be contacted.  No phone calls please.