Customer Service Representative

Contact: Shannon Jordan
Application: Submission of resume and cover letter via email to sjordan@mccg.net

Mutual Concept Computer Group Inc. (MCCG) has established itself as the leading provider of Backoffice solutions for the Farm Mutual insurance industry in Canada. Founded in 1993 by a group of insurance companies, MCCG offers powerful, easy-to-use and affordable software that dramatically advances the way insurance organizations do business. The company’s flagship product, IBS 5 Backoffice, automates and simplifies time-consuming activities such as policy and claims management, underwriting and rating, accounting and other general business tasks.

We are currently looking for a qualified individual to fill the following position.

Customer Service Representative
Do you enjoy helping clients solve their automation problems in a challenging and unpredictable day? And do you pride yourself on helping clients become more efficient and successful while constantly increasing your knowledge of areas like insurance and technology? If so, we invite you to apply for the full time Customer Service Representative position at MCCG.

Responsibilities:

·         Dealing directly with clients about their new and outstanding systems issues.

·         Analyzing, duplicating, documenting, escalating and resolving client problems.

·         Working within a team of varied supportive resources.

·         Performing software testing as part of a QA team to ensure product quality prior to field release.

Qualifications:

·         Experience working in a support or call centre environment

·         Experience in and knowledge of the property & casualty insurance industry would be a great asset

·         Computer literacy in Outlook, Word, Excel, Call Log Software etc.

Strengths:

·         Strong interpersonal skills and empathy

·         Superior verbal and written communication skills

·         Good multi-tasking ability

·         Good problem solving ability

·         Ability to work on your own and within a team

·         Disciplined, organized, productive and professional

Only applicants under consideration will be contacted. For further information about MCCG, please visit our website www.mccg.net.