BILINGUAL INBOUND Call Centre – Future Opportunities!

• One year contract position
• Work at a leading financial institution
• Located in downtown London

7640-IBB- Kelly Services offers more opportunities at Fortune 500 companies than any other staffing provider! You have talent, ambition and skills. Now is your time to achieve something more with Kelly Services.

Our customer, a leading financial institution in the downtown area, is seeking Bilingual Inbound Call Centre Representatives with the ability to also do soft selling.

Past sales experience is required and examples of sales targets must be stated in your resume.

Responsibilities:

• Provide exceptional customer service to our incoming call centre clients.
• Identify all sales opportunities to retain and grow business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include investments, new accounts, visa products, overdraft, telephone/web banking registrations and support, bill payment registrations, processing and general enquiries).
• Play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast paced environment.
• Meet monthly sales, customer service, productivity and compliance targets

Your contributions:

·    Candidates must be FLUENTLY bilingual (French/English)

• Excellent listening and verbal skills that enhance your superior sales abilities
• Exceptional customer service skills with a passion for sales
• Must be able to multi-task and demonstrate strong problem-solving skills
• Exhibit excellent attention to detail
• Basic MS Windows, typing of 30 wpm minimum
• A self starter who takes initiative to obtain solutions
• Candidates must have a clear credit and criminal background

What Kelly Services will do for you:

• Pay rate of $18.00-$18.50 per hour + 4% vacation pay
• Prompt weekly pay via direct deposit
• Access to free online training via our employee website http://www.mykelly.ca/

** this job title can also be categorized as Clerk, Call Centre

If you are the individual for this job opportunity, please click on the “Apply Now” button, or send your resume to ks7640@kellyservices.com (quoting reference number 7640-IBB). Resumes can also be dropped off in person to 380 Wellington St, London.

About Kelly Services:

Kelly Services, a Fortune 500 company, a trusted pioneer in the staffing industry since 1946, offers fulfilling employment to over 750,000 employees annually.  Temporary, temporary to permanent, and permanent job opportunities are available in such areas as Office Services, Accounting/Finance, Light Industrial, IT, Marketing and Call Center.  Kelly Services is an Equal Opportunity Employer.  Join our winning team today!

We invite you to visit our website http://www.kellyservices.com/ to view other job opportunities.

Temporary Applicants: Please note - you will only be considered for temporary placements through Kelly Services once you have completed our Hiring Process which includes signing our employment application and employment agreement.