Company:

Union Gas Ltd.

Department:

Distribution Fieldwork Services

Location:

London

Closing Date:

September 10, 2010

JOB SPECIFICS:                                                                                                            

• Provides Emergency Call Handling 24 x 7 for the province.
• Responsible for initial decision on response to local emergency situations, based on type of emergency, available resources and required skills.  Required to make decisions that necessitate immediate response to emergency situations.  Advise management personnel with respect to emergency situations, workload status, etc.
• Dispatch and monitor “planned” Utility Services work after hours and on weekends, ensuring work flow. Responsible to ensure work assignments optimizes the productive time of resources.
• Handles all dispatching for Utility Services work in the Province for after hours and weekends.  Responds to customer requests after hours with limited System availability.
• Monitor voice and data communication responding to requests for information from field personnel.
• Commits work in company work files, as required. Calls customers for commitments and re-commitments.
• Monitor and advise appropriate personnel on status of building systems, building security and telemetry alarms.
• Perform other departmental duties as required.

QUALIFICATIONS:                                                                                         

• Must meet the Company’s requirements as to “General Qualifications”.
• Must be able to communicate by radio, telephone, computer and in person, in a clear, concise and courteous manner with field personnel and others ensuring maximum information is obtained.
• Must be able to type 40 words per minute net and have experience in operating a personal computer.
• Must have the ability/aptitude to learn computer systems, the mechanized planning and dispatch system, Excel and MSWord.
• Must be capable of learning and interpreting Company policies and procedures, work codes, work order priorities and capacities of personnel within a reasonable time in order to establish priorities in compliance with written instruction and procedures.
• Must be able to print and/or write in a clear and legible manner.
• Must be able to work responsibly under direct and indirect supervision and be able to give direction and/or instructions to other employees normally affected by duties of a dispatcher.
• Must be willing to be "on call" and able to work an irregular work week on a rotating shift basis covering a 24 hour 7 day schedule, rotating between after hours dispatch and emergency call handling.

COMMENTS:                                                                                                 

Recruiting Agency and Search Firm resumes will not be accepted at this time.  Thank you for your cooperation. 

At Spectra Energy we embrace a culture of diversity and inclusion with equal access to opportunities based on individual merit by creating an environment which encourages all employees to contribute their unique capabilities and perspectives.