Manager, Systems Operations

by Western University

Reference #: 35458
Position Type: Full-time
Location: London, ON
Date Posted: May 24, 2024
Western University

Job Description

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 16

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The unit's mission is to implement secure, cost-effective computing technology solutions for our business partners, and to provide attentive, friendly, high quality technical support to our customers, solving their issues in a timely fashion.


The Manager, Systems Operations is a technical leader accountable for the governance, design, development, implementation, reliability, availability, security and day-to-day operation of the Housing & Ancillary Services network, server systems and web hosting environment. Utilizing their technical expertise, the Manager directs, coaches and prioritizes the work of a Systems Administrator and other computing services staff who are engaged in Network Operations projects, duties and tasks. The Manager provides Tier III hardware/software support to the Computing Services team and also functions as a technical advisor to both Client Support Services and Web Services within Housing and Ancillary Services. The Manager also provides technical and professional mentoring and acts as a resource for technical issues arising from either.

Each member of the Computing Services team is committed to providing a safe, reliable and secure computing and mobile environment for administrative staff. 



  • Undergraduate degree or college diploma in Information Systems, Computer Science or related field
  • Preferred
    • Honours degree in Information Systems, Computer Science
    • Project management certification (PMP or equivalent) and/or Certified in Management
    • Industry Certifications (e.g. CCNA, MCSE, CNA)
    • Certified in Management (CIM) designation or equivalent


  • 7 years' of experience in a networking technology environment
  • 5 years' of project management experience, experience managing virtualized environments and experience managing Storage Area Networks (SAN)
  • Experience with ITIL best practices for IT Service Management
  • Preferred: 
    • Technical experience in an educational Institution
    • Experience with CBORD Food Service systems            
    • ITIL V3 Foundation certification or equivalent
    • Two years of experience providing phone, email and face-to-face technical and customer service support to administrative staff in a business or educational environment

Knowledge, Skills & Abilities:

  • In depth knowledge of Network and Systems Operations and of enterprise level network & systems security
  • In depth knowledge of enterprise class server software (Windows, Linux, Novell)
  • Knowledge of hardware, software and network connectivity troubleshooting
  • Proficient in Directory services, VMWARE, VLANs, routing/switching, CIDR, SANs, WAFs and routing protocols
  • Demonstrated ability to understand customer needs and expectations and provide excellent customer service
  • Excellent verbal and written communications skills, including the ability to translate complex technical concepts into understandable terms and to tailor communications to various types of audiences
  • Project management skills to ensure team roles are clear, milestones are communicated and deadlines are met
  • Strong analytical and problem-solving skills as well as great attention to detail
  • Knowledge of the concepts and application of network, server and workstation security
  • Demonstrated ability and willingness to stay abreast of technological developments and adapt efficiently to emerging priorities
  • Ability to interact and build successful relationships with a diverse team and clientele
  • Ability to evaluate and determine priorities that are subject to change
  • Demonstrated ability to work independently and collaboratively in a team environment
  • Must have a valid driver’s licence

Background Checks

Please note, successful applicants may be required to produce a current criminal record check(s) from a police service, as well as a credit check satisfactory to the employer, prior to commencing employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

Interested applicants are asked to visit for further information and to apply online referencing job #35458 by midnight on June 13, 2024. 

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.