Summary of Duties

Reporting to the Manager, Security Services (Guard Services, Incident Response and Investigations), the Coordinator of Security, Guard Services is responsible for supervising the day-to-day activities of Security Guards and Security Guard services for the City of London, and provides operational expertise to the Division for continuous and effective security services delivery.

Work Performed

• Direct Security Guards while on duty, including appropriate patrol completion, call response, incident documentation, and stakeholder notification.


• Maintain current knowledge of all legislation, policies, procedures, directives, guidelines to coach/counsel and train Security staff.


• Promote the development of a culture of customer service within Security Guard services and the advancement of ethics, fairness and compassion when dealing with members of the public, particularly vulnerable populations.


• Manage/oversee Security Guard training and orientation across multiple city sites and assist with the development and implementation of training programs.


• Provide recommendations related to Security Guard conduct or performance matters.


• Manage Security Guard schedules ensuring appropriate staffing levels are in place at all City of London sites; arrange coverage for ad-hoc security requests as needed.


• In collaboration with the Security provider, conduct interviews of candidates for Security Guard positions.


• Schedule and lead regular meetings with Security staff.


• Oversee Security Guard duties related to City Council meetings or any other meetings where a Security Guard presence is required.


• Oversee specialized teams for specific City of London programs.  


• Demonstrate commitment to anti-racism, anti-oppression, and human rights through practices and interactions with stakeholders, employees and individuals and support programs and initiatives that reflect this commitment.


• Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.


• Contribute to the identification and recommendation of policies, procedures and practices that support programs and services provided by the Security Services team; May include the collection of data and information in support of projects, improvements to procedures and customer service.


• Provide support within the unit for work across Divisions and Service Areas as part of enterprise-wide collaboration.


• Liaise and coordinate with internal and external groups on accomplishment of deliverables. Work with the Manager, Security Services on project activities, communication, administration, writing and monitoring.


• Work/liaise with City of London staff on confidential and sensitive matters, including labour relations matters; liaise with London Police Services on sensitive/confidential/criminal matters as required.


• Provide security advice and assistance for personnel issues, such as developing safety plans, with exposure to confidential and personally sensitive information.


• Regularly review Security Occurrence reports, assign corrective and follow up tasks to Security staff, as required.


• Schedule regular meetings with contract Security management partners to develop effective relationships.


• Create, review, and edit Security Guard Standard Operating Procedures.


• Assist in the planning and development of Security procedures related to the reopening or restarting of City of London operations following emergencies or critical situations.


• Assist in the planning and development of Security procedures related to transit projects or related initiatives.


• Develop and implement post orders for Security ad-hoc positions as needed.


• Assist in Security responses to high priority service calls.


• Manage Security related radio and equipment issues.


• Maintain up to date contact information lists for the Security Operations Centre including City of London Divisional contact and on-call lists.


• Track daily, monthly, and annual metrics for calls to Security and Security Occurrence numbers.


 

• Assist the Manager, Security Services, as requested and perform related duties as assigned.


• Attend meetings as required.


 

Qualifications/Experience

• Undergraduate degree or College Diploma with a focus in Municipal Law Enforcement, Police Foundations, or Law and Security Administration.


• Minimum of 5 years’ experience including a minimum of three years of related supervisory experience is required or equivalent combination of education and related professional and lived community experience.


• Relevant experience working as a licenced Security Guard in the Province of Ontario.


• Current Class G Driver’s Licence.


• Must be able to work varying work hours (including evenings, weekends, holidays) and flexibility to be re-assigned as necessary.


 

Skills and abilities in the following areas are necessary:

• Demonstrated sensitivity to and understanding of various social issues, including poverty, addiction, mental health and homelessness in the provision of security services.


• Knowledge of crisis intervention and investigative techniques to handle emergency situations.


• Highly developed interpersonal and customer service skills, including conflict resolution, problem solving, decision making and situational assessment.


• Ability to effectively supervise and coach staff.


• Well-developed analytical and conceptual skills to evaluate deployment needs and assess responses required in emergency and crisis situations.


• Well-developed organizational and decision-making skills.


• Ability to liaise effectively with Police and Fire Services and other governmental agencies and staff.


• Knowledge of relevant legislation, statutes, by-laws and practices including the Criminal Code, Trespass to Property Act, Fire Safety Act, various municipal, parking and enforcement by-laws, building and safety standards.


• Excellent verbal and written communication skills with the ability to respond to staff and the public in a courteous and effective manner.


• Demonstrated experience working with a computer and the ability to utilize a variety of software, e.g. Microsoft Word and Excel, divisional databases, etc.


• Ability to compile accurate information and prepare effective reports and correspondence.


 

Compensation and Other Information

$74,449 to $97,154

Our hiring process is in accordance with the  Mandatory Proof of COVID-19 Vaccination Administrative Policy

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