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Customer Service Representative - Revenue (C0746)

by City of London

Reference #: COL01652-5187
Position Type: Full-time
Location: London, Ontario
Date Posted: Sep 13, 2023
City of London

Job Description

Summary of Duties

Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager of Customer and Assessment Services or the Supervisor of Taxation and Revenue. Provides information to the public concerning property taxes and related legislation. Receives and processes payments.

Work Performed

Receives and responds to public inquires relating to property taxes at the tax counter, by telephone, or in written form.

Informs the public about legislation changes, rebate programs and appeal procedures.

Receives, records and deposits all revenues due to the Corporation.

Processes tax payment stubs and cheques through automated payment processor in order to generate batch summaries, tapes for mainframe update and related records. Ensures accuracy of data processed.

Maintains daily record of revenues received and ensures that cash and cheques reconcile to documents.

Controls and files receipts.

Provides back-up to the Senior Cashier as required for regular daily duties such as petty cash reimbursements and daily deposits.

Researches tax accounts requiring special attention, i.e. cheques do not match remittances, account paid twice.

Provides clerical assistance in the issuing of tax bills and receipts for tax payments.

Assists in the processing of tax payments received in person, by mail, or by agencies including postdated cheques during installment period.

Completes standard form letters as required.

Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.

Performs related duties as assigned.


One year of a two year Community College Business Administration Diploma.

One to two years' related experience.

Specialized Training & Licenses

Skills and abilities in the following areas are necessary:

Unit 1 of the Municipal Tax Administration Program

Compensation and Other Information

$40,064 - $58,655 (Level 7)

This position is being filled on a temporary basis for up to 2 years. 

Current hours of Work: Monday - Friday from 8:30am - 4:30pm

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Application Contact Information

Company Name:   City of London
Application URL: Click here to apply online