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Job Description
Reports to: Store Manager
Location: Farm Boy Store - London, Ontario
WORK DESCRIPTION
The Department Manager is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded. The Department Manager is responsible for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, and the Farm Boy Way.
Major Responsibilities:
- Ensure Farm Boy's readiness-for-customers standards are maintained at all times
- Manage department's key financial results to maintain a contribution margin equal to or exceeding big budget and weekly forecast
- Ensure the accurate receipt of all incoming department products, inspecting the items for freshness and quality, and reconcile products received with packing slips, purchase orders, invoices, etc.
- Analyze and control product transfers, waste and spoilage
- Ensure standards for cleanliness and procedures for proper sanitation are followed for all areas of the department including back room and coolers
- Create a staffing schedule to leverage productivity needs of the department; and verify attendance and payroll records prior to sending them to the Store Manager or payroll department for processing
- Train, oversee and assist staff in the proper preparation and rotation of product
- Maintain a proper department inventory using the perpetual inventory control system; conduct weekly and year-end inventory checks for the department
- Create appealing and impactful displays; ensure product is cross-merchandised with other departments
- Ensure procurement plan-o-grams are properly executed
- Maintain accurate retail pricing and signage
- Follow through on all customer questions and requests
- Perform opening and closing procedures for the department and for the store as required by the Store Manager, and be on call for alarm system as designated
- Organize and lead regular staff meetings and coordinate department activity ensuring that goals are properly communicated and attained
- Hire staff as coordinated by the Store Manager and according to the customer service standards and employee profile at Farm Boy
- Ensure employee orientation, service standards and health/safety training is complete; follow-up with individual assessment of service quality, and coach for improved results
- Foster employee development, motivation and recognition
- May be requested to undertake other related duties on a periodic basis
STATEMENT OF QUALIFICATIONS
Knowledge, Skills and Abilities:
- Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a retail environment or an equivalent combination of education and experience
- A passion for food retailing and people
- Successful completion of a Public Health Food Handler certification plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months
- Superior customer service skills
- Excellent organizational, interpersonal and analytical skills
- Excellent merchandising skills and an eye for detail
- Ability to learn manual and automated systems/tools
- Good knowledge of retail industry and food products
- Skilled at handling complaints and communicating with upset, irate or irrational people
- Experienced in developing and coordinating work schedules for others
- Superior standards of quality
- Good judgment and decision-making abilities
- Experience in working with various computer software programs; e.g., Microsoft Suite
- Clear and effective communication style, both written and oral
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance
- Must be able to work a flexible schedule, including nights, weekend and holidays as required
- Fluency in English and French shall be considered an asset
Physical/Sensory Effort:
- Providing service to several people or departments, working under many simultaneous deadlines
- Required to stand and walk for long periods of time during shift
- Required to lift, carry or handle heavy objects
Work Environment:
- Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers)
Interested applicants should submit their resume to people@farmboy.ca