Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
Position Type: | Full-time |
Location: | London, Ontario |
Date Posted: | Aug 22, 2016 |
Experience: | 2 Years |
Education: | College Diploma (2 years) |
Job Description
Job Description – Customer Service Representative
Title
Customer Service Representative
Reports To
Corporate Value Stream V.P.
Summary
The Customer Service Representative is responsible for selling Nothers Signs & Recognition products and services through the achievement of opportunity based sales quotas. He or she will provide high level customer service to clients and potential customers, reaching business targets through excellent telephone sales and communications skills. This individual will also develop his or her revenue generation through the creation of sales leads, initiation of prospect calls and the establishment of ongoing rapport with existing customers. Integrity, vision, professionalism and passion are key components of this position. Other duties may be assigned as necessary.
Core Competencies
- Customer Focus
- Communication
- Energy and Stress
- Mediating and Negotiating
- Problem Solving
- Adaptability / Flexibility
- Result Focus
- Creative and Innovative Thinking
- Ethics and Integrity
- Accountability and Dependability
- Team Work
Job Duties
- Penetrate all targeted accounts and radiate sales from within client base.
- Create and deliver qualified opportunities to Account Managers where appropriate.
- Maintain and expand the company’s database of prospects.
- Ensure follow-up of last years’ orders for the customers assigned at the showroom.
- Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
- Handle inbound, unsolicited prospect calls and convert them into sales.
- Overcome objections of prospective customers.
- Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales orders.
- Coordinate customer training as necessary.
- Enter new customer data and update changes to existing accounts in the corporate database.
- Investigate and troubleshoot customer service issues.
- Attend periodic sales training where applicable.
- Appropriately communicate brand identity and corporate position.
- Respond to customer service calls in a courteous and professional manner.
- Provide customer support and troubleshooting services via telephone.
- Address client inquiries regarding status of orders, payment, refunds, etc.
- Perform other duties as assigned.
Requirements
- 5 years of direct work experience in a sales or telesales capacity.
- Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
- Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
- Success in qualifying opportunities involving multiple key decision makers.
- Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills.
- Strong written communication skills.
- Self motivated, with high energy and an engaging level of enthusiasm.
- Able to perform basic calculations and mathematical figures.
- Ability to occasionally travel and attend sales events or exhibits.
- Ability to work individually and as part of a team.
- High level of integrity and work ethic.
- Experience with Lakeshore management software.
Working Conditions
- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
Application Contact Information
Company Name: | NOTHERS |
Contact Name: | Hector Silva - General Manager |
Telephone: | 5196639440 (275) |
Mobile: | 5194384939 |
Email Address: | hsilva@nothers.com |
Company Website: | http://www.nothers.com |