French Bilingual Roadside Assistance Representatives

Position Details:

• As one of our valued French Bilingual Inbound Roadside Assistance Representatives, you will be responsible for providing exceptional customer service and support to our many well known and established North American clients.
• Premium for French speaking Representatives plus structured monthly bonsues
• Health, Dental and Vision Benefits fully paid for by Alliance
• A comprehensive training program and ongoing support/mentoring from our team leaders
• Along all major bus routes, great downtown location

Position Qualifications:

• 30 - 40 hours, 5 shifts a week, must have availability between Monday - Sunday, Shifts vary between Morning, afternoon and night shifts.
• Ability to read, write and communicate fluently in English and French
• Proficient computer/keyboarding skills (40 WPM)
• High School Diploma/GED Required

Core Competencies:

• Excellent communication and interpersonal skills – a commitment to understanding and delivering effective customer service
• Self motivated with an ability to set goals and achieve them
• Professional and courteous telephone etiquette
• An ability to work and succeed in a fast paced environment
• Problem solving and troubleshooting skills with the ability to recognize issues and resolve them
• Listening skills with the ability to show empathy
• An ability to multi-task and remain calm under pressure
• Ability to apply information and adapt to changes
   

Alliance iCommunications is an equal opportunity employer.  Interview accommodations for applicants with disabilities will be provided as requested.


Please Apply to: Fax number: (519) 667-1771
Email: recruiting@allianceicomm.com
Online: http://www.allianceicomm.com/
In person: 8:30 and 4:30
Citi Plaza, 355 Wellington St. unit 225
London, ON N6A 3N7