Computer Support Technician

by Fanshawe College

Reference #: TSS 40224
Position Type: Temporary
Location: London, ON
Date Posted: Nov 10, 2021
Fanshawe College

Job Description

Computer Support Technician (TSS 40224)
Technical Support Services
Information Technology Services

Location: London
Employment Group: Support
Hours:  35 hours per week.  Monday to Friday 8:30 a.m. to 4:30 p.m.
Pay Details:  $27.93 per hour
Closing Date:  Open Until Filled

Working at Fanshawe College
 
In support of a healthy campus to learn, live and work, Fanshawe College moved the majority of our Academic, Support and Administrative operations online to curb the spread of COVID-19.  Today, the majority of these services continue to be delivered remotely, however as public health guidelines allow for more in-person services, Fanshawe College has begun welcoming our community back for on-campus activities.  
 
As an employee of Fanshawe College you may be required to work on-campus, remotely, or a combination thereof.  Confirmation of your work location will be clarified with you upon hire, and may be subject to change based on the duties required of your position.
 
Fanshawe College strongly believes the key to maintaining a healthy campus and community, and to protect each other, is to adhere to all public health guidelines, including vaccination.  

As of November 5, 2021, Fanshawe College requires all students, staff, and visitors to all campuses to be fully vaccinated in order to attend the campus in-person.  

For those individuals that medically cannot be vaccinated, please advise us when contacted for an interview and arrangements can be made to participate virtually.

Note:  Previous applicants need not re-apply for this position.  Your previously received application will still be considered.

Note:  This is a full-time temporary position until December 16, 2022 (35 hours per week).  This position is subject to averaging of hours.

Duties:  Under the general supervision of the Senior Manager, Technical Support Services, and with guidance from lead technical support coordinators, the incumbent provides high-quality customer services by carrying out a variety of assigned technical support tasks involving College and student technology devices. Typical activities include: set-up, configuration and testing of computers, laptops and related equipment; on-site or remote troubleshooting and resolution of hardware and software problems; assisting computer support technologists and coordinators in the implementation of computer/network cyclical and ad hoc work and projects, and responding by phone, online or in person to client requests for technical advice and service/support.  


QUALIFICATIONS
  • Post-secondary 2-year diploma in a computer related discipline with an emphasis on the diagnosis and resolution of hardware and software issues
  • Minimum 2 years’ experience in computers and other associated technology devices. The experience and expertise need to cover:
  • a) The diagnosis, troubleshooting and installation of PC/MAC and other technology platforms
  • b) The deployment and installation of application software
  • c) The troubleshooting of both hardware and software, including testing methodology and procedures
  • An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
  • Valid G driver’s license and access to a reliable vehicle
  • Excellent verbal and written communication skills

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

How to Apply:
For more information and how to apply, please visit the Fanshawe College website at:  https://jobs.fanshawec.ca/

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer.  We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant's accommodation needs.